Multifamily Manager of Centralization

5 hours ago

Menomonee Falls, Wisconsin, United States Continental Properties Full time

Continental Properties is looking for a
Manager of Centralization - Screening
to join our Operations team You will oversee our centralized leasing and administrative team, ensuring efficient application processing, accurate pricing, and consistent workflows. This role partners with Operations Leadership to streamline processes, maintain standards, and enhance customer satisfaction across all communities.

This position is remote and can be based in any of our core markets, specifically CO, FL, GA, IL, MN and WI. Candidates must reside within one hour of one of our communities. Periodic visits to our home office in Menomonee Falls, WI, as well as to the communities you support, are required.

Essential Responsibilities

  • Lead & Develop Centralized Team: Manage and coach centralized leasing and admin specialists to ensure accountability and service excellence.
  • Ensure Accuracy: Oversee timely, accurate application processing, document verification, and fee collection.
  • Maintain Standards: Enforce consistent pricing, qualification, and screening processes aligned with policies and Fair Housing guidelines.
  • Enhance Customer Experience: Partner with onsite teams for proactive, applicant-focused communication throughout the leasing process.
  • Monitor & Improve Performance: Track KPIs, analyze trends, and implement improvements for accuracy, timeliness, and service quality.
  • Streamline Processes: Collaborate with leadership to optimize workflows, champion technology, and ensure compliance through audits.

Skills For Success

  • Education: Bachelor's degree in business administration or similar field required.

  • Experience:

  • Progressive property management experience preferred.

  • Preferred experience leading remote teams.

  • Strong background in process improvement and project management.

  • Analytical mindset with strategic thinking and change management skills
  • Advanced proficiency in Microsoft Excel.

Why You'll Love Life At Continental
Our award-winning culture fosters innovation and empowers our team members to lead. Here are some of the reasons that our team members continue to vote for us as a Top Workplace:

  • Career Growth: You'll have the tools, training, and opportunities for a meaningful career with long-term growth potential. We invest in your learning & development with paid professional memberships, certifications, and tuition reimbursement.
  • Mental Health & Wellness: Your well-being matters. We provide comprehensive mental health support including but not limited to 8-free counseling sessions per year and access to additional wellness resources.
  • Balance: We recognize that balance varies for everyone, and we support our team members with that in mind. Recharge with generous vacation time, 9-paid holidays, and half-days on Fridays during designated months.
  • Community & Connection: Build relationships through informal gatherings, lunches, community and company events, volunteer opportunities, and a vibrant social culture. Learn more about recent Continental events here
  • Culture of Belonging: The Continental IDEA (Inclusion, Diversity, Equity, & Allies) is our commitment to evolving our culture where team members feel a sense of belongingness each day. Our You Belong Here Initiative and Business Resource Groups focus on fostering an inclusive and equitable work environment for all.
  • Performance Incentives: Participate in our Building Above and Beyond (BAAB) incentive program that rewards team members annually based on company goals and achievements.
  • Industry-Leading Benefits: Enjoy a comprehensive benefits package, including Medical, Dental, and Vision Plans, flexible spending accounts, 401(k) with company match, and company-paid life and disability insurance.
  • Family Support: Support your growing family with 6-weeks paid parental leave and with family-forming & fertility resources (up to 12-weeks leave for birth mothers).

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
We comply with the Americans with Disabilities Act (ADA), and all applicable state and local fair employment practices laws, and are committed to providing equal employment opportunities to qualified individuals with disabilities.
For the benefit of our residents, the communities we serve, and our co-workers, all applicants are required to pass a post-offer criminal background check prior to joining the Continental team.
Salary Range: $85,000 - $110,000

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