Production Coordinator

Reporting to the Director, Digital and Production for Museum Programs, the Production Coordinator will execute a wide range of live and digital events, programs, and video shoots for the 9/11 Memorial & Museum's Public and Professional Programs team and overall Museum division, as assigned. The position will partner with internal departments and external vendors to assess and fulfill production needs through the full life cycle of assigned events and programs, including scheduling, technical coordination, day-of event logistics, and audio/visual post-production. The Production Coordinator will also provide support for long-term infrastructure, maintenance, and digital media projects.

This is a flexible position and will require working occasional evenings and weekends. The institution currently has a hybrid model of working both onsite and remotely, but these policies may evolve in the coming years. Program needs will largely inform these decisions for this position.

Note: This is a grant-funded position with a fixed term ending May 14, 2027.

Essential Functions:

• Partner with the Museum Programs team to drive assigned events and programs through their full life cycle, including space scheduling, run-of-show and cue sheet creation, A/V coordination, staging and blocking, facilities arrangements, photography requests, and post-production work.
• Provide supplemental audio/visual support for live and virtual events when required, including set-up, design and operation of lighting, and basic presentation and digital materials.
• With the Director, Digital and Production for Museum Programs, drive the streaming workflow and digital media output for events and programs livestreamed at org/watch and archived on 911memorial.org/learn/past-public-programs, including audio and video editing across programs.
• Serve as scheduling coordinator for the Memorial & Museum's 157-seat Auditorium, ensuring that space use requests, policies, and procedures are communicated and adhered to by all stakeholders.
• Support the daily Auditorium production operations, including the development and deployment of Auditorium signage, interstitial media, and rotating films.
• As assigned, conduct video shoots, including set-up and lighting, camera operation, video editing, and post-production.
• Support long-term projects, including equipment inventory and media management.
• Perform other duties needed to help fulfill our mission.

Volunteer Requirement:

• Participate in the Annual 5K Fundraiser and 9/11 Commemoration, as assigned.
• Assist with other special projects and events in support of all 9/11 Memorial and Museum, as assigned.

Qualifications/Skills Requirement:

• Bachelor's degree or equivalent experience required.
• Minimum 3 years of relevant experience in production and/or broadcast environments; experience within artistic or cultural institutions a plus.
• Experience in production or technical coordination preferred, including experience with relevant equipment.
• Knowledge of Adobe Premiere and Adobe Photoshop required; working knowledge of Adobe After Effects, Adobe Audition, and familiarity with Adobe Creative Suite workflows preferred.
• Filming experience and familiarity with filming equipment and lighting set-up.
• Knowledge of media asset management systems (e.g., Sony NavigatorX) a plus.
• Proficiency in Microsoft Office Suite and Zoom.
• Experience collaborating across department lines within a large organization.
• Superb project management skills.
• Ability to take direction and work well under pressure; excellent time management, problem solving, and analytical skills.
• Meticulous attention to detail, organization, and priority required.
• Passion for innovation, collaboration, and diplomacy.
• Demonstrated ability to work professionally and tactfully represent the Museum with a high level of integrity and professionalism, adhere to Museum policies and support management decisions in a positive, professional manner.

Physical Demands/Work Environment:

The physical demands and work environment described in this job description are representative of those that the employee will encounter and are expected to meet to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to see, be mobile, and have the ability for 2-way communication with the public and staff.

The work environment is an indoor, climate-controlled office environment comprised of cubicles, walled-offices and group conference rooms. The noise level in the office environment is usually low. Employee will be required to comply with organizational Health and Safety Plan. Minimal travel is required.

The National September 11 Memorial & Museum (9/11 Memorial & Museum) is an equal opportunity employer. Applicants who meet the qualification requirements of the role will receive consideration without regard to their race, color, religion, sex, sexual orientation, age, national origin, disability, status as a protected veteran, or any other characteristic protected by applicable law. The 9/11 Memorial & Museum endeavors to make reasonable accommodations for applicants with disabilities and other accommodation needs under applicable law. If you are an individual with a legally recognized accommodation need and require assistance during the application process, please contact Ronni Cantor at careers@911memorial.org with your specific accommodation request.

The 9/11 Memorial & Museum is committed to an organizational culture that supports and reinforces our institutional values including our commitment to inclusive representation. We are committed to reflecting the unique experiences of the nearly 3,000 victims who were killed indiscriminately in the 1993 and 2001 terrorist attacks and the wider communities impacted in lower Manhattan, at the Pentagon, and near Shanksville, PA.