Administrative Associate

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Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well?being of the unique communities we serve.

Responsibilities

• Interact with patients, visitors, and staff while complying with all UNC Health policies, HIPAA regulatory guidelines and departmental policies. Assist and respond to customer inquiries and needs in person, by phone, and/or electronic communication.
• Schedule and reschedule appointments, check in/check out all appointments, assist patient with use of kiosk if applicable, collect copayments, pre payments and prior balances owed. Balance cash drawer, reconcile discrepancies, and secure cash payments and checks. Ensure compliance with revenue cycle and financial audit requirements.
• Verify demographic and insurance information and run insurance eligibility either before appointment or when patient is present. Scan insurance cards, photo ids and forms. Prepare, educate and collect patient signatures on required forms (MSPQ, Site of Service, GCT, NPP, etc.). Protect, store and dispose of PHI as necessary. May contact insurance companies directly to verify/determine eligibility.
• May perform complex scheduling of patient appointments, often including a series of coordinated or linked appointments and/or ensuring particular time parameters are met. Schedule from referral and orders as appropriate.
• Handle incoming calls and direct appropriately. Respond to staff messages, Epic secure chat and emails. Attend staff and clinic meetings and manage multiple workqueues.
• May train others using written or verbal communication, coordinate and complete special projects independently or in cooperation with other groups as assigned, schedule interpreter services or patient transport needs and other administrative duties as assigned.
  

Other Information

Other information:

Education Requirements

• High School diploma or GED
  

Licensure/Certification Requirements

• No licensure or certification required.
  

Professional Experience Requirements

• One (1) year of clerical or administrative experience.
• If Bachelor's degree, no years of experience is required.
• If Associate's degree, no years of experience is required.
  

Knowledge/Skills/and Abilities Requirements

• Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy customers, demonstrating the ability to resolve customer problems.
• Technical expertise: understands the technical aspects of ones job, effectively uses Microsoft Office products to produce reports and documents, and demonstrates the ability to learn and master the scheduling system.
• Coachability: receptive to feedback, willing to learn and embrace continuous improvement.
• Accountability: manages performance to meet expected results and works to meet the internal/external customer requirements.
• Fiscal responsibility: understands the insurance process and seeks to make the best decision/referral in the interest of the customer.
• Conflict Resolution: uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people, finds agreement on issues and follows through on implementation.
  

Job Details

• Legal Employer: NCHEALTH
• Entity: Shared Services
• Organization Unit: FP Front End Operations
• Work Type: Full Time
• Standard Hours Per Week: 40.00
• Salary Range: $17.94 - $25.25 per hour (Hiring Range)
• Pay offers are determined by experience and internal equity.
• Work Assignment Type: Onsite
• Work Schedule: Day Job
• Location of Job: US:NC:Chapel Hill
• Exempt From Overtime: Exempt: No
• This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully?owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.
  

Equity Statement

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.

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