Administrative Associate

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

May perform duties of an administrative representative but with greater autonomy and discretion. Work involves a greater knowledge of office/clinic procedures and practice, independent judgment and problem-solving skills.

Responsibilities include expediting non-routine purchases for departments as delegated, maintaining inventory of supply, training others using verbal and written communication, performing more complex scheduling of providers, staff, facilities, home care and/or patients, preparing and maintaining basic financial records, preparing and maintaining complex forms, reports, presentations and other documents requiring a higher level of proficiency with software, procuring and filing records, researching lost or missing records, posting information to records or ledgers in accordance with established procedures and systems, registering patients and completing encounter forms, collecting patient payments and insurance information and making proper referrals to financial departments, representing UNCHCS with internal and/or external entities in regards to budget, payments, collections, inventory to accomplish organizational goals, and serving as a second level of response to customer inquiries and complaints in person, by phone and/or electronic communication.

Education Requirements: High School diploma or GED

Licensure/Certification Requirements: No licensure or certification required.

Professional Experience Requirements: One (1) year of clerical or administrative experience. If Bachelor's degree, no years of experience is required. If Associate's degree, no years of experience is required.

Knowledge/Skills/and Abilities Requirements: Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise: understands the technical aspects of one's job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system Coachability: Receptive to feedback, willing to learn and embraces continuous improvement Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements. Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation.

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: FP Front End Operations

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $17.94 - $25.25 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.