Program Associate, Data Analytics

Job Type

Full-time

Description

Reports to: Director, Community and Reentry Programs

Positions Supervised: 0

FLSA Status: None Exempt

Salary Range: $40,000-$43,000

Founded in 1976, Towards Employment (TE) is a non-profit leader in providing innovative solutions to move people out of poverty, into quality jobs and along a career pathway. Towards Employment has gained local and national recognition for achieving excellent outcomes through the hard work of its dedicated staff of 74 and an $8 million annual budget. Towards Employment offers a continuum of support to low-income individuals preparing to enter the workforce or looking to advance from low-wage employment while also fulfilling the staffing needs of local employers.

Towards Employment offers a robust and competitive benefits package designed to support our team's health, financial well-being, and work-life balance. Benefits include employer-subsidized medical and prescription; Traditional and Roth 401(k) plans with an employer match and profit sharing; and company-provided life and short-term disability insurance. We also offer voluntary benefits such as, vision, dental insurance, HSA/FSA savings accounts and dependent life insurance. Additional perks include paid parental leave, generous paid time off (including vacation, 10 sick days, 13 paid holidays, and time off between Christmas Eve and New Year's Eve), flexible schedules, salary advances, cell phone reimbursement and an Employee Assistance Program offering free mental health support services. Join a team that invests in you

Position Summary

This position provides data and administrative support related to 2 workforce programs supported by Greater Cleveland Works(GCW), our public workforce system: one focused on job seekers with criminal justice involvement (CNET) and one focused on young adults ages 18-24 (LAUNCH) . Additionally, this position provides support to the Manager, Data Analytics for data review, report compilation and quality assurance in both our database (Commence) and the state's ARIES system.

Responsibilities

CareerNet (CNET):

• Work with Manager, Data Analytics on data input requirements for TE electronic case management system (Commence) & Funder-specific (ARIES) data reporting systems.
• Enroll eligible participants into ARIES. Meet monthly with the Reentry team.
• Facilitate biweekly eligibility, enrollment, and exit meeting with reentry team, to include tracking of supportive service request, placements and exits.
• Work with Reentry program staff to audit ARIES and Commence records on a regular basis (at minimum bi-monthly) ensuring that all required documentation is in the file, accurately completed and signed, and matches with information in the ARIES and Commence systems.
• Identify file deficiencies and relay to the program staff. Provide follow up to ensure files are brought into compliance.

• Review electronic case management system (Commence & ARIES) records to ensure information is current and updated. Address deficiencies with staff, inform of needed input, update or corrections.
• Work with Manager, Data Analytics on data input requirements for Commence & ARIES data reporting systems.
• Work with OSY program staff to audit ARIES and Commence records on a regular basis (at minimum bi-monthly) ensuring that all required documentation is in the file, accurately completed and signed, and matches with information in the ARIES and Commence systems.
• Assist with reporting including Commence, ARIES and CFIS.

• Assist Manager, Data Analytics in completing monthly data reviews and reports needed for funders and for internal process improvement or evaluation.
• Work with Manager, Data Analytics on special data analysis projects as requested and required.
• Perform administrative functions as requested and required which includes but not limited to coverage for front desk, greeting visitors and answering agency telephones.

• Must have proficiency with computers, including Microsoft Office, Internet and email.
• Must have knowledge and experience with CRM and case management tracking systems.
• Strong organizational, time-management, and problem solving skills.
• Ability to work independently and in teams, be flexible and dependable.
• Must be creative, results-oriented, self-starting, assertive, outgoing, and willing to learn.
• Strong attention to detail is required.
• Good written and verbal communication skills.

• Continuous Improvement - Committed to learning, development, assessment, and measurement to continuously improve.
• Coaching Capacity - Ability to provide guidance and support the advancement of others.
• Team Builder - Leads others through collaboration, influence, and managerial strength.
• Social Justice Advocate - Passionate about promoting equitable opportunities for all community members.
• Problem-Solving Mindset - Proactively identifies challenges and develops innovative solutions that align with the TE mission.
• Commitment to TE Mission - Dedicated to advancing the core values of TE, ensuring that every action contributes to a culture of equity, respect, and empowerment for all.