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Customer Loyalty Advocate
2 weeks ago
Base pay range
$15.87/hr - $19.96/hr
Job DescriptionSaks Global is the largest multi-brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, Saks OFF 5TH, Last Call and Horchow. Its retail portfolio includes 70 full-line luxury locations, additional off-price locations and five distinct e-commerce experiences. With talented colleagues focused on delivering on our strategic vision, The Art of You, Saks Global is redefining luxury shopping by offering each customer a personalized experience that is unmistakably their own. By leveraging the most comprehensive luxury customer data platform in North America, cutting-edge technology, and strong partnerships with the world's most esteemed brands, Saks Global is shaping the future of luxury retail.
You Will Be
As a member of the Saks Global Credit & Loyalty Team, the Customer Loyalty Advocate is responsible for handling inbound call servicing for multiple lines of business including Neiman Marcus, Saks Fifth Avenue, & Bergdorf Goodman.
What You Will Do
- Primary call types include loyalty and promotional program assistance, earned gift card exceptions and private-label liaison assistance for branded credit cards.
- Support and facilitate various tasks and processes related to our credit & loyalty program.
- Exercise a high level of attention to detail, strong problem solving skills, and the ability to work with systems to resolve issues effectively.
- Communicate effectively with customers following standardized operating procedures
- Utilize strong analytical and critical thinking methodology while maintaining the customer relationship and their loyalty to the organization
- Perform in a fast-paced, deadline-driven environment while providing superior service and accuracy during every contact
What You Will Bring
- Working knowledge of computer software applications and operating systems with the ability to learn quickly and navigate through multiple systems simultaneously
- Must have exceptional multi-tasking abilities
- Contact Center experience in a Retail environment is preferred.
- Knowledge of credit processes, financial products is preferred.
- Prior experience in a credit department or related financial services role.
- Strong communication and interpersonal skills.
Your Life And Career At Saks Global
- Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
- Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
- Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
- An amazing employee discount
Salary And Other Benefits
The hourly rate for this position is between $15.87 - 19.96 per hour. Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate.
Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).
Thank you for your interest with Saks Global. We look forward to reviewing your application.
Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Saks Global and would like to request special assistance or an accommodation, please contact your Recruiter.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
The above expected salary range may have some variability based upon factors including, but not limited to, a candidates overall experience, qualifications, and geographic location. If you are interested in the role, we encourage you to apply and, if selected to move forward in the interview process, you will have a chance to speak with our recruitment team regarding your specific salary expectations.
Seniority level- Entry level
- Full-time
- Other
- Retail Apparel and Fashion
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