Customer Service Lead
4 days ago
Join to apply for the Customer Service Lead role at Mizzen+Main
Get AI-powered advice on this job and more exclusive features.
Who We AreFounded in 2012 with the belief that there is a better way, Mizzen+Main is a premium mens brand with product rooted in performance fabrics and tailored silhouettes. Mizzen+Main is a multi-channel brand, comprised of our Ecommerce site, Retail Stores, and Wholesale Partners across the US, with our headquarters in Dallas, Texas. Our Values are simple and guide everything we do: We are people first, We think big, We have commitments, We act as owners and We never settle.
About The RoleMizzen+Main is looking for a Customer Service Lead who is passionate about delivering a high-touch, personalized customer experience that reflects our premium brand values. This is not your typical support role, we dont believe in racing through tickets. Instead, we believe in curated, thoughtful interactions that foster long-term relationships and deep brand loyalty.
A Day in the Life Customer Experience Leadership- Set the tone for a best-in-class, white-glove customer experience across all service channels (email, chat, phone, social).
- Champion a customer-first approach that prioritizes quality and personalization over speed and volume.
- Design and implement processes that reflect the high-touch experience of a premium brand.
- Lead, coach, and mentor a small team of customer service agents, fostering a culture of empathy, excellence, and accountability.
- Support day-to-day escalations, provide feedback, and drive team performance through clear KPIs focused on customer satisfaction and loyalty.
- Create training materials and development plans that empower the team to handle nuanced, complex customer needs.
- Be in the trenches with your team by answering tickets, solving problems, and modeling what great service looks like.
- Continuously look for ways to elevate the customer journey based on insights gathered firsthand.
- Work closely with operations, marketing, e-commerce, and product teams to surface customer insights and identify opportunities for improvement.
- Act as the internal voice of the customer, advocating for changes that enhance the end-to-end experience.
- Collaborate on retention and loyalty strategies, leveraging support interactions as a brand-building channel.
- 35+ years of experience in customer service, with at least 12 years in a leadership or management role (premium/luxury retail experience a plus).
- Deeply empathetic and customer-obsessed - you care about people, not just problems.
- Strong communicator and active listener with excellent written and verbal skills.
- Comfortable working cross-functionally and influencing without authority.
- A team player who leads by example and isnt afraid to jump in and get your hands dirty.
- Experience with support platforms (e.g., Gorgias, Zendesk, or similar) and a basic understanding of CRM tools.
- Highly organized, detail-oriented, and able to thrive in a fast-paced, evolving environment.
Why Mizzen+Main? At Mizzen+Main, we believe in combining performance fabrics with modern style and our people are just as dynamic. Join a company where innovation, quality, and exceptional customer experiences are at the heart of everything we do. Do what you love and love what you do. Why wait? Todays a Good Day For It.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Other
Industries: Retail Apparel and Fashion
#J-18808-Ljbffr-
Customer Service Representative
1 week ago
Dallas, TX, United States Precision Door Service Full timeCustomer Service Representative Precision Door has been franchising since 1999 and is now America's leading garage door repair company. You'll work with smart and reliable supervisors and co-workers. At Precision, our franchise owners want you to start a career. They invest in their employees, and are looking for career-oriented, permanent employees. Our...
-
Customer Service Representative
1 week ago
Dallas, TX, United States Precision Door Service Full timeCustomer Service Representative Precision Door has been franchising since 1999 and is now America's leading garage door repair company. You'll work with smart and reliable supervisors and co-workers. At Precision, our franchise owners want you to start a career. They invest in their employees, and are looking for career-oriented, permanent employees. Our...
-
Customer Service Representative
1 week ago
Dallas, TX, United States Precision Door Service Full timeCustomer Service Representative Precision Door has been franchising since 1999 and is now America's leading garage door repair company. You'll work with smart and reliable supervisors and co-workers. At Precision, our franchise owners want you to start a career. They invest in their employees, and are looking for career-oriented, permanent employees. Our...
-
Customer Service Representative
1 week ago
Dallas, TX, United States Precision Door Service Full timeCustomer Service Representative Precision Door has been franchising since 1999 and is now America's leading garage door repair company. You'll work with smart and reliable supervisors and co-workers. At Precision, our franchise owners want you to start a career. They invest in their employees, and are looking for career-oriented, permanent employees. Our...
-
Customer Service Representative
1 week ago
Dallas, TX, United States Precision Door Service Full timeCustomer Service Representative Precision Door has been franchising since 1999 and is now America's leading garage door repair company. You'll work with smart and reliable supervisors and co-workers. At Precision, our franchise owners want you to start a career. They invest in their employees, and are looking for career-oriented, permanent employees. Our...
-
Customer Service Representative
6 days ago
Dallas, TX, United States Precision Door Service Full timeCustomer Service Representative Precision Door has been franchising since 1999 and is now America's leading garage door repair company. You'll work with smart and reliable supervisors and co-workers. At Precision, our franchise owners want you to start a career. They invest in their employees, and are looking for career-oriented, permanent employees. Our...
-
Customer Service Representative
7 days ago
Dallas, TX, United States Precision Door Service Full timeCustomer Service Representative Precision Door has been franchising since 1999 and is now America's leading garage door repair company. You'll work with smart and reliable supervisors and co-workers. At Precision, our franchise owners want you to start a career. They invest in their employees, and are looking for career-oriented, permanent employees. Our...
-
Customer Service Representative
7 days ago
Dallas, TX, United States Precision Door Service Full timeCustomer Service Representative Precision Door has been franchising since 1999 and is now America's leading garage door repair company. You'll work with smart and reliable supervisors and co-workers. At Precision, our franchise owners want you to start a career. They invest in their employees, and are looking for career-oriented, permanent employees. Our...
-
Customer Service Representative
7 days ago
Dallas, TX, United States Precision Door Service Full timeCustomer Service Representative Precision Door has been franchising since 1999 and is now America's leading garage door repair company. You'll work with smart and reliable supervisors and co-workers. At Precision, our franchise owners want you to start a career. They invest in their employees, and are looking for career-oriented, permanent employees. Our...
-
Customer Service Representative
1 week ago
Dallas, TX, United States Precision Door Service Full timeCustomer Service Representative Precision Door has been franchising since 1999 and is now America's leading garage door repair company. You'll work with smart and reliable supervisors and co-workers. At Precision, our franchise owners want you to start a career. They invest in their employees, and are looking for career-oriented, permanent employees. Our...
