Technical Services Analyst II

1 week ago

Phoenix, AZ, United States SimonMed Imaging Full time

As a Technical Services Analyst Tier II, you will respond to Tier II telephone calls, email and personnel requests for technical support. You will report directly to the Helpdesk Manager.

ESSENTIAL FUNCTIONS:

Provides support to end users on a variety of issues.

Identifies, researches, and resolves technical problems.

Responds to telephone calls, email and personnel requests for technical support.

Documents, tracks and monitors the problem to ensure a timely resolution.

Has knowledge of commonly used concepts, practices and procedures.

Relies on instructions and pre-established guidelines to perform the functions of the job.

Works under immediate supervision.

Primary job functions do not typically require exercising independent judgment

Demonstrates competency in the performance of job related skills appropriate to his/her customer populations and departmental services while providing excellent customer service.

Utilizes and operates equipment and mechanical devices which provide for a functional, effective, and safe environment.

Adheres to policies, procedures, guidelines relative to departmental operations.

OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time or without notice.

BENEFITS: Your health, happiness and future matters At SimonMed Imaging, we offer medical, vision and dental insurance, 401(k) eligibility, paid holidays plus PTO, Sick Time, opportunity for growth, and much more

MINIMUM QUALIFICATIONS:

Education:

Associate's degree in a related area (preferred).

Experience:

1-2 years of experience in the field or in a related area.

PHYSICAL DEMANDS: This position may require duties including lifting and carrying up to 40 pounds, sitting for prolonged periods of time, with frequent standing and walking.

DRESS ATTIRE: Business Casual or scrubs dependent on department

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Employment is contingent upon successful completion of drug and background screening. Some positions will require a favorable driving record.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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