Computer Support Specialists

2 weeks ago

New York, NY, United States HonorVet Technologies Full time
Job Title- Computer Support Specialists
Req Id- 24-102625
Duration: 12+ Months
Location: New York, NY
Onsite Role

Job Duties:
  • Work on service desk shared mailbox, reply to emails, create tickets in ticketing system, provide level 1 troubleshooting, escalate to higher level technicians in the event the issues isn't resolved after troubleshooting.
  • Performing installation, administration, testing, and maintenance of hardware and software; deploying, configuring, hardware and software.
  • Participating in meetings and working with users, vendors, consultants, and IT staff to discuss IT solution options and to assist in recommending appropriate system platforms for meeting program requirements.
  • Preparing and assisting with documentation preparation for procedural manuals and online help instructions for users, and technical documentation manuals for IT staff; performing installation, administration, testing, and maintenance of hardware and software; deploying, configuring, hardware and software. Providing and administering training in hardware and software technologies.
  • Answer the service desk phone, create tickets in ticketing system & provide level 1 troubleshooting , escalate to higher level technicians in the event the issue isn't resolved after troubleshooting.

Experience & Knowledge:
Three to five years of experience in the following:
  • IT customer support and training.
  • Computer installation, diagnosis and repair.
  • Network & standalone printer installation, diagnosis & repair.
  • Basic troubleshooting scanners and other peripheral devices.
  • Microsoft Office Suite troubleshoot / desktop support.
  • Virtual meetings tools including MS Teams, Zoom and WebEx.
  • Windows 10 desktop support.
  • VPN and remote technical support.
  • Adobe Pro troubleshoot / desktop support.

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