Computer Support Specialists

2 weeks ago

New York, NY, United States Nexus Staff Inc. Full time
Job Title: Computer Support Specialists
Employment Type: Contract
Work Hours: 37.5 hrs./week
Work site: 100% Onsite
Location: 28 Liberty Street New York, NY 10005
Job Duration: 1 Year
Closing: 10/03/2025.

Duties:
  • Provide timely second-level hardware and software support to agency employees both at 28 Liberty and the downstate New York regional offices
  • Support all aspects of the hardware device lifecycle management
  • Participate in the rollout of agency-wide hardware/software initiatives
  • Maintain tickets in the ServiceNow ticket tracking database. Update calls with actions and resolutions as necessary
  • Assist with asset inventory tracking, including office site visits, reviewing Warehouse stock and updating the asset database information
  • Conduct hardware and application testing and troubleshooting as needed
  • Develop technical user and IT documentation

Key Skills & Abilities:
  • Strong interpersonal, written and oral communication skills
  • Ability to work with minimal supervision
  • Customer service experience
  • Strong organizational skills and attention to detail
  • Experience installing, testing and troubleshooting computer hardware
  • Desktop/mobile/hardware support including experience troubleshooting, configuring and installing workstation equipment and desktop software.
  • Manage and update user ticket requests in the ServiceNow ticketing system.
  • Interface directly with users or over the phone/email to resolve issues and fulfill requests.

Preferred Education & Experience:
  • High School Diploma, Technical Degree/Certificate Program, Bachelors Degree
  • Probably a minimum 2 - 3 years of IT experience working as a desktop support technician would be preferred.
  • Familiarity with the Windows 10/11 environment, MS O365 and ServiceNow would be ideal.

Miscellaneous Information
  • Hours: M-F preferred 9am-5pm but can be flexible with a shift somewhere between the hours of 8am-6pm.
  • No free parking available at the worksite location.
  • Office is accessible by 2, 3, 4, 5 (Wall St) J and Z (Broad St) subway lines.
  • Interviews: Conducted Virtually.
  • Some informal knowledge sharing and training on team processes/procedures will be done during onboarding to get up to speed, but it's expected the candidate will have the necessary technical skills prior to being hired.

The Nexus Staff Difference:
  • Our outstanding healthcare coverage, including dental and vision, begins in just 30 days after you join us.
  • We offer weekly payments via ACH (Automated Clearing House).
  • Serving as Prime Vendors to New York State and New York City for over 10 years.

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