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Customer Service Rep

3 weeks ago

Ann Arbor, MI, United States XPO Full time

Customer Service Rep

Requisition Id: 384884

Business Unit: LTL

Location:

ANN ARBOR, MI, US, 48105

What you'll need to succeed as a CUSTOMER SERVICE REP at XPO

Minimum qualifications:

  • 1 year of related work experience and call center environment

  • Excellent typing and 10-key skills

  • Experience with Microsoft Office

  • Availability to work a variety of shifts, including days, evenings, nights, and weekends

  • Ability to work independently with little or no supervision and/or in a team environment

Preferred qualifications:

  • Familiarity with DOT regulations

  • Transportation experience

  • Ability to work independently, with little or no supervision and/or in a team environment

  • Excellent verbal and written communication skills

  • Positive, can-do attitude to achieve goals

  • Excellent interpersonal and communication skills to effectively interact with internal and external customers, law enforcement, claims adjusters, etc., and to influence business/function leaders

  • Strong organizational and investigative skills

  • Creativity and good judgment in problem-solving and communications

About the CUSTOMER SERVICE REP job

Pay, benefits and more:

  • Full health insurance benefits on day one

  • Life and disability insurance

  • Earn up to 13 days PTO over your first year

  • 9 paid company holidays

  • 401(k) option with company match

  • Education assistance

What you'll do on a typical day:

  • Receive incoming calls from employees who have been involved in an accident, have been injured, and/or have been in a roadside breakdown; receive calls from the motoring public, law enforcement, claims adjusters and the Casualty Claims department

  • Perform general clerical duties as assigned, including but not limited to answering and directing phone calls, cross-training, train new team members, data entry and invoice payment

  • Coordinate service repairs and breakdown assistance between service centers and vendors on several different types of company equipment, such as trucks, trailers, and dollies

  • Collaborate with all levels and departments to include Executives, Safety Managers and Shop Managers, as well as other departments such as Linehaul

  • Follow directions while remaining engaged, productive, flexible, and adaptable to changing conditions and expectations

  • Offer team support when and where needed; understand that individual contributions reflect the team and can impact credibility and/or customer satisfaction

  • Provide service excellence to internal customers

  • Collaborate with customers and service center personnel to resolve issues

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO.

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO's candidate privacy statementhere (https://jobs.xpo.com/content/CANDIDATE-PRIVACY-NOTICE/?locale=en_US) .