Customer Service Representative/CSR
4 days ago
Why work for a company when you can own it?
Envirep, a Division of Cummins-Wagner, is seeking a Customer Service Representative at our Camp Hill, Pennsylvania location. Cummins-Wagner Company, Inc. is a 100% Employee-Owned company and a leader in the distribution of industrial and mechanical equipment.
Job Title: Customer Service Representative
Salary Range: $25.00-$30.00 per hour
Department: Envirep Inside Sales
Location: Camp Hill, Pennsylvania
Reports To: Branch Manager
Job Overview:
The Customer Service Representative (CSR) provides direct support to customers and the Sales Department. The CSR plays a key role in a dynamic work environment to include quotation preparation, order entry, data tracking/reporting, and various other administrative functions. This position requires an administrative professional with a high degree of computer proficiency, and who is motivated, flexible, and eager to support customers and coworkers.
Our most successful Customer Service Representatives:
- Possesses superior communication and organizational skills
- Exhibit goal-oriented behaviors and time management principles
- Apply extensive attention to detail to all tasks
- Exude a customer-focused attitude
- Have the ability to resolve problems as they arise
- Experience and proficiency using Windows-based programs
- Possesses project management experience
- Possess an Associate's Degree or equivalent work experience required; Bachelor's Degree preferred
- Must be able to pass background and reference checks, as well as a drug test
Responsibilities include, but are not limited to, assisting customers with parts identification, providing accurate quotations, and entering/following up on purchase orders to ensure complete customer satisfaction. Specific roles and responsibilities of the CSR include:
- Accurately prepare and process sales quotations, purchase orders, and invoices.
- Coordinate with suppliers and manufacturers to gather product information, pricing, and availability.
- Manage projects from quote to shipment.
- Maintain and update customer records within our CRM system for accurate record-keeping.
- Perform order entry and manage credit memos and RMAs.
- Work with manufacturers to expedite orders as needed.
- Support the sales team with order tracking, delivery schedules, and follow-up on customer requests.
- Provide product information, technical support, and recommendations to customers.
- Collaborate with marketing to develop sales materials and promotional campaigns.
- Address and resolve customer concerns to ensure a positive experience.
- Assist with other administrative tasks to support sales and service departments.
- Additional tasks as assigned by management.
- Note: This position requires daily in-office attendance in Camp Hill, PA; remote work is unavailable.
- Employee Stock Ownership Program
- Bonus Program
- Tuition and Certification Fee Assistance
- 401k Match
- Flexible Spending Account
- Comprehensive Health Insurance
- Life Insurance
- Short & Long-Term Disability Insurance
Apply today and learn about your successful future as a team member of Cummins -Wagner Company, Inc.
Cummins-Wagner Co. Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, age, handicap, religion, national origin, veteran status, or any other basis prohibited by applicable law.
Cummins-Wagner is a 100% Employee Owned Company.
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