Salesforce Service Cloud Tech Lead

6 days ago

Dallas, TX, United States Damco Solutions Full time
Salesforce Service Cloud Tech Lead - Local candidates only Location: Dallas, TX Rates - $82/hr TCS Key Responsibilities:
  • Lead the technical design, configuration, and implementation of Salesforce Service Cloud solutions.
  • Translate business requirements into scalable and efficient technical solutions using Salesforce best practices.
  • Oversee and guide a team of Salesforce developers and administrators.
  • Design and implement automation using Flows, Process Builder, and Apex.
  • Implement features like Case Management, Knowledge Articles, Live Agent, Omni-Channel, and Service Console.
  • Develop custom components using Apex, Lightning Web Components (LWC), and Visualforce.
  • Ensure code quality through peer code reviews, CI/CD pipeline usage, and test coverage.
  • Integrate Salesforce with external systems using REST/SOAP APIs, middleware (e.g., MuleSoft), or third-party tools.
  • Work closely with QA, Product Owners, and Business Analysts during Agile development cycles.
  • Provide level 3 technical support and guidance on Service Cloud features and limitations.


Required Skills & Qualifications:
  • Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
  • 8+ years of Salesforce experience with 3+ years focused on Service Cloud.
  • Proven experience in leading technical Salesforce teams.
  • Strong experience with Apex, LWC, SOQL, and Salesforce APIs.
  • Experience with Omni-Channel, Live Agent, Chatbots, and Case Escalation.
  • Strong understanding of Salesforce security model, sharing rules, and data model.
  • Knowledge of DevOps tools like Copado, Gearset, or Bitbucket pipelines.
  • Salesforce Certifications preferred:
    • Salesforce Certified Service Cloud Consultant (required)
    • Salesforce Platform Developer I/II
    • Salesforce Application Architect (optional but preferred)

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