Salesforce Service Cloud Architect

2 weeks ago

Dallas, TX, United States Purple Drive Full time
Job Overview

We are looking for a Salesforce Service Cloud Architect who can design and deliver scalable, high-performing, and secure solutions on the Salesforce platform. This role is purely technical and solution-oriented with no people management responsibilities. The architect will work closely with business stakeholders, functional consultants, and developers to translate business needs into effective Salesforce Service Cloud solutions.

Key Responsibilities

  • Define and own the end-to-end architecture of Salesforce Service Cloud implementations.
  • Translate complex business requirements into scalable, reliable, and secure Salesforce solutions.
  • Provide hands-on technical expertise in Service Cloud features (Case Management, Omni-Channel, CTI, Knowledge, etc.).
  • Design integration patterns with external systems using REST, SOAP, and middleware (MuleSoft, Boomi, etc.).
  • Ensure solutions comply with Salesforce best practices, governor limits, and security model.
  • Review technical designs, provide guidance to developers, and ensure high code quality.
  • Lead technical workshops and collaborate with cross-functional teams to align architecture with business goals.
  • Oversee deployment strategies and CI/CD pipeline setup for Salesforce projects.
Mandatory Skills

  • 8+ years of Salesforce experience, with deep Service Cloud expertise.
  • Strong knowledge of Apex, LWC, Visualforce, SOQL, and Salesforce APIs.
  • Solid understanding of Salesforce data model, sharing/security model, and governor limits.
  • Proven experience in Service Cloud implementations at scale.
  • Hands-on experience with integration patterns and middleware platforms.
  • Knowledge of Salesforce DevOps and release management tools (Copado, Gearset, Jenkins, Git).
Preferred Skills

  • Salesforce Service Cloud Consultant and Application Architect/System Architect certifications.
  • Experience with Einstein AI, Chatbots, and Salesforce automation features.
  • Knowledge of Agile/Scrum methodologies.

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