Intake Coordinator II

2 days ago

Baltimore, MD, United States Johns Hopkins Medicine Full time

You were meant for Hopkins. Johns Hopkins Home Care Group is a private, not-for-profit, community health care provider, governed by a community-based board of trustees. We can offer the most advanced, innovative technology with the collaboration and teamwork typically found in a community hospital. Our exceptional employee development programs offer unlimited career growth potential.

What Awaits You?

  • Career growth and development
  • Diverse and collaborative working environment
  • Paid Time Off
  • Affordable and comprehensive benefits package
Location:

Johns Hopkins Home Care Group, Baltimore, MD

This role is for Hospice.

Role is work from home after initial training period of up to 90 days.

Will be required to come onsite periodically for meetings.

Full Time (40 hours)/Day Shift

Monday-Friday-9:30am-6pm with rotating weekends

Position Summary:
  • Reporting to the Department Supervisor this position will demonstrate an advanced level of proficiency with multiple payers' and complex
    products offered within home based services.
  • Proficient knowledge of necessary data elements to satisfy compliance and regulatory requirements to enable billing and collection efforts.
  • Independently troubleshoot and resolve complex clinical customer issues, daily.
  • Act as a resource for multi-disciplinary team members including RN; PT; RT; OT; enteral team and other members of the HME division.
  • Real time education and training of staff in accordance to standard operating procedures.
  • Collaborate with physician, payer, customer, referral, or other team members to ensure patient referral needs are met in a timely and efficient manner.
  • Provide excellent service to customers during every interaction.
  • Ability to successfully complete service recovery and de-escalation.
  • Detail oriented and ability tofunction as a mentor; subject matter expert and preceptor.
  • Other chief responsibilities include but not limited to: complete and accurate entry and review of patient file, verify eligibility of benefits, obtaining
    authorization and/or CMN, documentation review for complex clinical items and coordination.
  • Ability to clearly communicate any issues withmissing information with referral source and/or prescriber.
  • Independently follow up and resolve issues.
Minimum Qualifications:

Education:
  • H.S. diploma or equivalent required
  • Post high school education or training preferred
  • AA Degree preferred
Experience:
  • Industry relative experience, minimum 2 years


Important Notices:

***Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.

Salary Range: Minimum 15.00/hour - Maximum 24.09/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

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