Intake Coordinator

1 week ago

Baltimore, MD, United States University of Maryland Medical System Full time

Job Description

Metro Physical & Aquatic Therapy has an immediate opening for a full-time Intake Coordinator. Under the supervision of the homecare management team, he or she will demonstrate a strong commitment to improving the quality of life for individuals in need of long-term care. This involves leveraging exceptional communication skills and drawing on extensive experience in healthcare coordination.

**Days & Hours: Monday-Friday 8:30AM-5:00PM **

Essential Functions:

  • Answer a high volume of calls
  • Maintaining and providing excellent customer service at all times
  • Processing all intakes including troubleshooting, identifying, and resolving problems as they arise.
  • Setting up new /returning patient cases in EMR which includes obtaining new demographic information and all existing insurance information.
  • Ensuring that all patients’ benefits are verified in a timely manner.
  • Receives and processes incoming faxes promptly, ensuring timely communication and documentation.
  • Contacts treating physicians to obtain updated prescriptions for Occupational and Physical Therapy treatments and obtain Plans of Care, updating the system accordingly.
  • Maintains patient confidentiality and protects sensitive information in compliance with HIPAA guidelines and clinic policies.
  • Maintains a safe, clean, and organized environment by complying with all procedures, rules, and regulations.
  • Answers calls from physicians, hospitals, and patients, demonstrating exemplary customer service skills.
  • Performs other duties and assignments as required to support clinic operations and patient care

Qualifications:
Qualifications

Requirements:

  • One (1) year of medical office experience preferred, with familiarity in EMR systems as a plus.
  • Strong communication skills, with the ability to interact professionally and courteously with customers, co-workers, and management.
  • Ability to work effectively within a team environment.
  • Excellent interpersonal skills and the ability to quickly adapt to new programs.
  • Proficiency in Microsoft Office is required.
  • One year of experience in a customer service-oriented role is strongly preferred.
  • High school diploma or GED is required.
  • Ability to successfully complete in-service training.
  • Ability to maintain a professional attitude and conduct in the welfare of patients.
  • Strong record-keeping and report-writing skills.

Additional Information

What We Offer

  • Competitive compensation package
  • 401(k) plan with company matching options
  • Generous Paid Time Off
  • A rich benefits package, including medical, dental, life and long-term disability insurance
  • New York's 529 College Savings Program
  • Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc. through our partnership with Plum Benefits
  • FSA Plans- pre tax savings plans to pay for unreimbursed medical and dental expenses, travel to & from work
  • Company Events- Annual Family Field Day, Leadership Retreats, and Holiday Awards Celebration
  • And much more

Compensation:
$20-$20

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