Veterinary Receptionist

2 weeks ago

Cedar Rapids, IA, United States Western Veterinary Partners Full time
Animal Care Hospital is seeking an outgoing, reliable Client Service Representative / Kennel Assistant to become the next member of our incredible team. This unique split role is ideal for someone who enjoys variety in their workday and takes pride in both exceptional customer service and maintaining a clean, safe environment for our patients and clients.

As the face of the hospital, our Client Service Representatives greet visitors with warmth and compassion, helping to foster trust in our veterinary team and ensure a welcoming atmosphere. In this portion of the role, you will schedule and manage appointments, provide empathetic customer service while multitasking between a multi-line phone system and in-person clients, process financial transactions, answer questions, and share information about the services we provide.

As part of our Kennel team, you will play a vital role behind the scenes by helping maintain a clean, organized, and sanitary hospital environment. Kennel Assistant responsibilities include janitorial and housekeeping duties such as cleaning and sanitizing kennels, treatment areas, and common spaces; restocking supplies; and supporting the team to ensure a safe and comfortable space for patients, clients, and staff.

This is a flexible, part-time position, with availability needed Monday through Sunday: morning, evening and some all day shifts.

Full-time benefits and compensation**:
  • Compensation: $13-$15 per hour, for each hour worked*
  • Health package: Medical, dental, and vision insurance
  • Life insurance and disability
  • Employee Assistance Program
  • 401k options
  • Paid time off in accordance with site policy and applicable law
Minimum qualifications and skill set:
  • 1+ years of client service experience
  • Previous veterinary experience is desired
  • Proficiency in the following skills:
    • Client communication
    • Booking appointments
    • Cleaning, organizing and stocking
    • Comfortable with boarded pets
    • Walking, cleaning kennels and basic animal care


Animal Care Hospital goes the extra mile to make a difference and create a special bond with our clients and their pets. As an AAHA-accredited hospital, we happily provide top-notch care to small animals and companion pets. For the past 100 years, we've been providing a wide range of services to our community, including critical care, general surgery, dentistry, laser therapy, chiropractic care, orthopedic surgery, and acupuncture. To learn more, we encourage you to visit our website.

Who would be a great fit at our practice?

To uphold our positive hospital culture and ensure new hires mesh nicely with our close-knit team, we're looking for Receptionist who have a strong work ethic, positive attitude, top-notch problem-solving skills, pay close attention to detail, and are committed to a career in veterinary medicine.
*To determine specific pay Company will consider the following factors: the applicant's education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws.Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.

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