HFW Care Coordinator

2 weeks ago

Park Forest, IL, United States AUNT MARTHAS HEALTH AND WELLNESS, Inc. Full time
Aunt Martha's Health and Wellness boldly commits to supporting the well-being of our communities, ensuring equity in access and delivering exceptional care inspired by a culture of innovation. We are taking a responsible approach to creating environments that allow us to do what we do best-provide healthcare and wellness.

Position Title: HFW Care Coordinator

Location: Park Forest, IL
Hourly Rate: $21-$21.64

SUMMARY

Under the direct supervision of the CCS Supervisor, the HFW Care Coordinator serves as a liaison between patients, families, and the healthcare system to ensure the coordination of primary care and behavioral health services. This role supports patients through high-fidelity wraparound services, ensuring access to care, consistency in treatment, and connection to community resources.

The HFW Care Coordinator provides exceptional customer service, ensures a safe and efficient environment of care, and demonstrates the ability to manage multiple priorities while maintaining accuracy, professionalism, and compassion in all interactions.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Maintain patient confidentiality and adhere to ethical and professional standards at all times.
  • Deliver outstanding customer service in accordance with the AIDET model, exceeding expectations to ensure the best possible outcomes.
  • Manage a high-fidelity wraparound caseload, ensuring behavioral health needs are consistently addressed and coordinated.
  • Schedule and track medical, dental, and behavioral health appointments for patients.
  • Conduct required in-person and telephonic contacts with patients and families, including monthly family team meetings.
  • Develop individualized care plans in collaboration with patients, families, and interdisciplinary care teams.
  • Maintain accurate and timely data entry across various databases and electronic portals.
  • Serve as a liaison between behavioral health and primary care teams by attending case consultations, care team meetings, and clinical huddles.
  • Apply knowledge of medical and mental health conditions to support patient care planning and intervention.
  • Complete evidence-based assessments, including tools such as SBIRT, PHQ-2/PHQ-9, GAD-7, and Vanderbilt.
  • Provide case management and advocacy, connecting patients to internal and external mental health, substance use, and community support services.
  • Collaborate with health plans, hospitals, specialists, and providers to ensure comprehensive, coordinated care.
  • Attend required trainings and meetings, and complete all Core Curriculum courses related to this position.
  • Perform all other duties as assigned.
KEY COMPETENCIES
  • Dependable and reliable, with a strong commitment to quality and service.
  • Demonstrates initiative and problem-solving skills.
  • Effective multitasking and time management abilities.
  • Makes data-driven decisions and exercises sound judgment.
  • Works both independently and collaboratively within a team.
  • Strong verbal, written, and organizational skills.
  • Maintains attention to detail and program compliance while meeting deadlines.
QUALIFICATIONS

Education and/or Experience
  • Master's degree (MA) in Social Work, Psychology, or a related field with at least 3 years of experience in behavioral health or a related field preferred.
  • Strong proficiency in Microsoft Office and database management required; must be adept at data entry and recordkeeping.
Other Qualifications
  • Current driver's license and auto insurance required.
  • Ability to work flexible hours, including evenings, weekends, and scheduled holidays as needed.
BENEFITS
  • Health, Dental, and Vision Insurance
  • Disability & Life Insurance
  • Paid Vacation, Sick Days, and Holidays
  • Retirement Plan
  • Employee Assistance Program (EAP)
  • Employee Discounts on services such as cell phones, restaurants, and more

  • Care Coordinator

    2 weeks ago

    Oak Park, IL, United States PCC Community Wellness Center Full time

    Job DetailsJob Location Lake Street Family Health Center - OAK PARK, IL Position Type Full Time Education Level High School/GED Salary Range $17.50 - $19.50 Hourly Travel Percentage Local - Location to Location Job Shift Day Job Category Health Care DescriptionESSENTIAL DUTIES & RESPONSIBILITIES Providers excellent customer service to internal and external...

  • Care Coordinator

    1 week ago

    Oak Park, IL, United States PCC Community Wellness Center Full time

    Job DetailsJob Location Lake Street Family Health Center - OAK PARK, IL Position Type Full Time Education Level High School/GED Salary Range $17.50 - $19.50 Hourly Travel Percentage Local - Location to Location Job Shift Day Job Category Health Care DescriptionESSENTIAL DUTIES & RESPONSIBILITIES Providers excellent customer service to internal and external...

  • Care Coordinator

    2 weeks ago

    Oak Park, IL, United States PCC Community Wellness Center Full time

    Job DetailsJob Location Lake Street Family Health Center - OAK PARK, IL Position Type Full Time Education Level High School/GED Salary Range $17.50 - $19.50 Hourly Travel Percentage Local - Location to Location Job Shift Day Job Category Health Care DescriptionESSENTIAL DUTIES & RESPONSIBILITIES Providers excellent customer service to internal and external...

  • Care Coordinator

    1 week ago

    Oak Park, IL, United States PCC Community Wellness Center Full time

    Job DetailsJob Location Lake Street Family Health Center - OAK PARK, IL Position Type Full Time Education Level High School/GED Salary Range $17.50 - $19.50 Hourly Travel Percentage Local - Location to Location Job Shift Day Job Category Health Care DescriptionESSENTIAL DUTIES & RESPONSIBILITIES Providers excellent customer service to internal and external...

  • Customer Care Coordinator

    1 day ago

    Lake Forest, IL, United States TruGreen Full time

    101462 28557 N Ballard, Lake Forest, Illinois 60045 TruGreen accepts applications on an ongoing basis. Job Description TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to...

  • Social Services Assistant

    2 weeks ago

    Forest Park, IL, United States Aperion Care Forest Park Full time

    SUMMARY: The primary purpose of the Social Services Assistant is to assist in planning, organizing, implementing, evaluating, and directing the overall operation of our facility's Social Services Department in accordance with federal, state, and local standards, guidelines and regulations, our established policies and procedures, and as may be directed by...

  • Social Services Assistant

    3 days ago

    Forest Park, IL, United States Aperion Care Forest Park Full time

    SUMMARY: The primary purpose of the Social Services Assistant is to assist in planning, organizing, implementing, evaluating, and directing the overall operation of our facility's Social Services Department in accordance with federal, state, and local standards, guidelines and regulations, our established policies and procedures, and as may be directed by...

  • Maintenance Assistant

    6 days ago

    Forest Park, IL, United States Aperion Care Forest Park Full time

    SUMMARY: The primary purpose of the Maintenance Assistant is to assist in planning, organizing, developing, and directing the overall operation of the Maintenance Department in accordance with current, federal, state, and local standards, guidelines, and regulations governing our facility, and as may be directed by the Administrator, to assure that our...

  • Maintenance Assistant

    3 days ago

    Forest Park, IL, United States Aperion Care Forest Park Full time

    SUMMARY: The primary purpose of the Maintenance Assistant is to assist in planning, organizing, developing, and directing the overall operation of the Maintenance Department in accordance with current, federal, state, and local standards, guidelines, and regulations governing our facility, and as may be directed by the Administrator, to assure that our...

  • Maintenance Assistant

    2 weeks ago

    Forest Park, IL, United States Aperion Care Forest Park Full time

    SUMMARY: The primary purpose of the Maintenance Assistant is to assist in planning, organizing, developing, and directing the overall operation of the Maintenance Department in accordance with current, federal, state, and local standards, guidelines, and regulations governing our facility, and as may be directed by the Administrator, to assure that our...