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Care Coordinator

2 weeks ago

Oak Park, IL, United States PCC Community Wellness Center Full time
Job Details

Job Location
Lake Street Family Health Center - OAK PARK, IL

Position Type
Full Time

Education Level
High School/GED

Salary Range
$17.50 - $19.50 Hourly

Travel Percentage
Local - Location to Location

Job Shift
Day

Job Category
Health Care

Description

ESSENTIAL DUTIES & RESPONSIBILITIES
  • Providers excellent customer service to internal and external customers
  • Supports patient-driven requests via phone call, portal message, or provider/care team request via electronic health record (EHR), engaging patients as active participants in their care
  • Assists patients in scheduling and completing referrals as needed by coordinating between the patient, provider(s), and the referral source
  • Decrease barriers to care, increase motivation, and foster open communication
  • Contact referral sources when reports/results are outstanding, request results/reports not automatically received by PCC
  • Outreach patients after emergency room visits and/or inpatient admissions to ensure timely follow-up with primary care; obtain discharge records as needed
  • Assists with training and supporting staff to follow department workflows within specialty area (Health Risk Assessments [HRAs], Care Manager delegated patient cases, patient support of HEDIs/Quality measures, proper documentation within Athena & MHNConnect2.com, etc.)
  • Manage electronic health record team inboxes to ensure appropriate documents are send to primary care provider, team nurse, and other members of the care team.
  • Regularly attend and participate in monthly site team meetings
  • Contribute to patient education materials and strategies to support care coordination
  • Work with manager and team to create flow charts, workflows and document tracking process as needed
  • Work with PI department to outreach patients due for care, provide patient education, and facilitate appointments as necessary
  • Follow guidelines to enhance care coordination for high-need, high-risk patients, tracking of high-risk areas as needed
  • Develop supportive services and tools to address common barriers to care for PCC patients; integrate these with other initiatives for health promotion/education and access to care
  • Performs other duties as required and assigned
Qualifications

Experience/Training:
  • High school diploma required.
  • Medical Assistant diploma from an accredited Medical Assistant program preferred.
  • Certified or Registered Medical Assistant preferred.
  • Associates or Bachelor's degree preferred.
  • Previous healthcare experience preferred
  • Proficient in MS Office Business Application to include: Outlook, Word, PowerPoint and Excel
Physical Demands:
  • Must be able to remain in a stationary position 50% of the time.
  • Must be able to move around the clinic site 50% of the time.
  • Constantly operates a computer, computer printer, copy machine, and telephone.
  • Occasionally positions self to maintain exertion of physical strength to move objects of 10 pounds from one level to another.
  • Must be able to transport from one site to another.
  • Must be able to cover other shifts as necessary.
  • Required shift rotation.
Other Skills:
  • Ability to read and write proficiently using the English language.
  • Constantly communicates with other healthcare providers. Must be able to exchange accurate information in these situations.
  • Follow-through, assume responsibility and use good judgment.
  • Maintain professionalism under stressful situations.
  • Self-motivated and directed with the ability to prioritize and work efficiently under pressure.
  • Ability to understand and follow verbal and written communication.
  • Detail oriented with the ability to work with minimal/no supervision.
  • Willingness to be part of a team-unit and cooperate in the accomplishment of departmental goals and objectives.
  • Effective and creative problem solving.