Field/Lab PC Technician

2 weeks ago

Marlborough, MA, United States The Judge Group Full time

Our client is currently seeking a Field/Lab PC Technician This position is responsible for all tactical aspects of delivering Regional LAB/ Field IT Support services for Business Units within a Region, as it relates to supporting laboratory operations.
These services include Tier-2 Field IT support, voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset management.

Duties and Responsibilities:
Desktop Support, LAN/WAN, Server Administration, Imaging Systems, Telecom, Instruments:
Troubleshoot and resolve all Service Center tickets routed to your Assignment Group according to the established SLA.
Perform IMAC's all systems as applicable
Perform maintenance, patches and updates to all systems in a timely manner, according to SOPs
Maintain up to date knowledge and skills related to changing technology and services provided by Field IT Support
Provide clear, regular submissions of Management Reports and Metrics that document performance against SLA's via standard products including HP Service Manager and Clarity
Asset Management:
Assist in inventory management, including acquisition and disposal of all IT related equipment according to policies
Assist in coordination of asset disposal for Workstation machines and peripherals
Ensure that the company Information Technology Asset Management (ITAM) policies are enforced at the Business Unit
Knowledge of Microsoft Office products - Word, Excel, PowerPoint, and Access.
Problem Management - troubleshooting and problem solving skills

Education Preferred: AA degree or relevant work experience and certifications - CompTIA A+

**Additional Requirements:
75% Lab work

25% Field work

Clean / valid driver's license required - MVR must be run
On Call Coverage as needed

Qualifications:
Education Preferred: AA degree or relevant work experience and certifications - CompTIA A+

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