Helpdesk Support Technician

2 weeks ago

Marlborough, MA, United States Integrated Resources Full time
Job Title: Helpdesk Support Technician
Location: Marlborough, MA 01752 (On Site)
Duration: 3 Months+ contract (with possibility of extension)

Pay Rate: $28/hr. on W2

Hiring:
  • Two temps:
    1. First temp - strictly 6 months to cover an LOA; will not be extended.
    2. Second temp - goal to extend or convert.

Summary of Duties and Responsibilities:
  • IT Help Desk support (on rotating basis with some after-hours coverage).
  • Answer help desk phone calls.
  • Route help desk tickets to appropriate technicians or support groups.
  • Provide on-the-spot troubleshooting as time allows.
  • Provide support through online chat system.
  • Provide walk-up support.
  • Provide local support for the following systems (installation, upgrades, troubleshooting):
    • PC/Laptop Hardware and Software.
    • Network Peripherals, Printers, Copiers.
    • Telephone System.
    • Enterprise/Business Applications.
  • Maintain loaner laptops.
  • Hardware procurement, inventory, disposal support.
  • Travel to other *** sites to provide support.
  • Travel to conferences when IT support is requested.

Qualifications:
  • To perform this job successfully, an individual must be able to perform essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to do the essential functions.
  • Windows 7 & 10 experience.
  • Microsoft Office 2013 experience or above.
  • Knowledge of Laptop/Printer Hardware.
  • Networking and Wireless skills a plus.
  • PC/Laptop build experience.
  • Active Directory and Windows server product experience desired.
  • Desktop support tools knowledge:
    • Anti-Virus, Malware, Spam experience desired.
  • Ability to triage, troubleshoot, and resolve basic PC/Network problems quickly and accurately; contacts vendors as needed.
  • Ability to be an active participant and contributor on a professional IS Support Team.
  • Good communication skills, telephone support skills, and interpersonal skills with a customer service focus.
  • Ability to plan/organize time and workload.
  • Ability to follow standard process/procedures.
  • IT service management system experience desired (ServiceNow experience a plus).
  • Ability to work assignments that are routine in nature and recognize deviation from accepted practice.
  • Entry-level position, all relevant experience considered, some PC support experience required but this can be in an educational or informal setting.

Education:
  • BA/BS MIS or CIS (or related technical discipline) desired.

Experience:
  • 2-3 years experience in IT Help Desk support.

Specialized Knowledge:
  • Good troubleshooting and technical skills.
  • Good communication skills.

Additional Details (Including Physical & Mental Requirements):
  • Must be able to lift 50 lbs.

  • Automotive Technician

    2 days ago

    Marlborough, MA, United States Meineke Full time

    Benefits Include 401(k) 401(k) matching Dental insurance Disability insurance Employee discount Health insurance On-the-job training Paid time off Paid training Vision insurance Responsibilities: Perform basic automotive maintenance tasks, such as oil changes, tire rotations, and filter replacements, to meet Meineke's high-quality standards. Assist...

  • Specimen Processing

    2 weeks ago

    Marlborough, MA, United States TalentBurst Full time

    Specimen Processing Tech Location: Marlborough, MA 01752 3rd Shift: Mon to Fri with Saturday rotation. Every 4th week, schedule will require 1 Saturday in lieu of a Tue, Wed, or Thu.Job Description- The SPT I is responsible for general support functions within the Specimen Processing Department. This position requires a data entry background. Functions...

  • Assembly Technician

    6 days ago

    Marlborough, MA, United States TASi Measurement Full time

    COME JOIN OUR TEAM! We are a growing company that invests in our people, our products and our technology! We offer real opportunities for career growth. Our salaries are competitive with the market and we have a great benefits platform that includes 10 paid holidays annually, PTO, 401k with employer match and flexible work scheduling together with a great...

  • Assembly Technician

    3 days ago

    Marlborough, MA, United States TASI Measurement Full time

    COME JOIN OUR TEAM! We are a growing company that invests in our people, our products and our technology! We offer real opportunities for career growth. Our salaries are competitive with the market and we have a great benefits platform that includes 10 paid holidays annually, PTO, 401k with employer match and flexible work scheduling together with a great...

  • Assembly Technician

    16 hours ago

    Marlborough, MA, United States TASI Measurement Full time

    COME JOIN OUR TEAM! We are a growing company that invests in our people, our products and our technology! We offer real opportunities for career growth. Our salaries are competitive with the market and we have a great benefits platform that includes 10 paid holidays annually, PTO, 401k with employer match and flexible work scheduling together with a great...

  • Experienced Part Time Behavior Technician

    1 week ago

    Marlborough, MA, United States Talent In Focus Full time

    Pay Rate: $25 - 28/hr (based on experience) Position Overview: We are seeking experienced Behavior Technicians (BTs) to join our team. As an RBT, you will be responsible for implementing behavior support plans and providing one-on-one ABA therapy to children with ASD, both in their homes and at our centers. You will work under the supervision of a Board...

  • Experienced Part Time Behavior Technician

    7 days ago

    Marlborough, MA, United States Talent In Focus Full time

    Pay Rate: $25 - 28/hr (based on experience) Position Overview: We are seeking experienced Behavior Technicians (BTs) to join our team. As an RBT, you will be responsible for implementing behavior support plans and providing one-on-one ABA therapy to children with ASD, both in their homes and at our centers. You will work under the supervision of a Board...

  • Experienced Part Time Behavior Technician

    2 weeks ago

    Marlborough, MA, United States Talent In Focus Full time

    Pay Rate: $25 - 28/hr (based on experience) Position Overview: We are seeking experienced Behavior Technicians (BTs) to join our team. As an RBT, you will be responsible for implementing behavior support plans and providing one-on-one ABA therapy to children with ASD, both in their homes and at our centers. You will work under the supervision of a Board...

  • Engineering Project Support, Principal Specialist

    2 days ago

    Marlborough, MA, United States RTX Full time

    Date Posted: 2025-11-20 Country: United States of America Location: FL410: Largo FL MFG 7887 Bryan Dairy Road , Largo, FL, 33777 USA Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: The ability to obtain and maintain a U.S. government issued security clearance is required.? U.S. citizenship is required, as only U.S....

  • Engineering Project Support, Principal Specialist

    7 days ago

    Marlborough, MA, United States RTX Full time

    Date Posted: 2025-11-20 Country: United States of America Location: FL410: Largo FL MFG 7887 Bryan Dairy Road , Largo, FL, 33777 USA Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: The ability to obtain and maintain a U.S. government issued security clearance is required.? U.S. citizenship is required, as only U.S....