Guest Service Agent

2 weeks ago

Windsor, CT, United States Blue Sky Hospitality Solutions Full time

We are seeking a friendly, professional, and customer-oriented Front Desk Agent to join our team at Fairfield Inn & Suites Hartford Airport. The ideal candidate will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.

Key Responsibilities:

  • Greet and welcome guests upon arrival and departure.
  • Check-in and check-out guests efficiently and accurately.
  • Handle guest inquiries, reservations, and complaints in a courteous and professional manner.
  • Answer phone calls and respond to emails promptly.
  • Process payments and maintain accurate records of transactions.
  • Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
  • Provide information about hotel amenities, services, and local attractions.
  • Maintain a clean and organized front desk area.
  • Assist with administrative tasks as needed.

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