IT Helpdesk Specialist

2 weeks ago

Kansas City, KS, United States CYDERES Full time

We help the world Be Everyday Ready™

Today's threatscape is relentless. So are we. At Cyderes, we specialize in building practical IAM, exposure management, and risk programs, and stopping active threats fast with MDR that works with your existing security tools - all augmented by AI and driven by seasoned operators. Our tireless global team is laser-focused on cybersecurity, arming organizations with the people, platforms, and perspectives they need to conquer whatever tomorrow throws their way.

About the Role :

Cyderes is seeking a IT Helpdesk Specialist to provide advanced, in-person IT support at our Kansas City headquarters. This role is ideal for someone with a strong background in Windows and macOS support, endpoint management, and enterprise collaboration tools, who is ready to take ownership of escalated support, onboarding/offboarding, and operational troubleshooting.

You'll work hands-on with technologies including Kandji, Intune, Microsoft 365, FreshService, Meraki, Okta, and Entra ID, ensuring smooth day-to-day operations, secure system access, and an excellent end-user experience. The position also involves network troubleshooting (subnets, VLANs, wireless issues), device patching, and contributing to endpoint hardening and security initiatives.

This position reports to the Manager, Corporate IT and requires 4 days in office.

Responsibilities:

    • Provide Tier II/III technical support for Windows and macOS systems.
    • Manage endpoints with Kandji and Intune, including security baselines, policies, patching, and compliance.
    • Administer Microsoft 365/O365 (Exchange Online, Teams, SharePoint, OneDrive).
    • Handle tickets and escalations through FreshService, ensuring quality resolution.
    • Manage employee onboarding and offboarding, including account and device provisioning.
    • Troubleshoot Meraki networking issues, including switches, firewalls, and wireless.
    • Support Okta and Entra ID for identity, account management, MFA, and SSO.
    • Perform device patching and updates across managed environments.
    • Collaborate with Tier I staff and escalate complex issues to engineering or infrastructure teams as needed.
    • Provide support for conference room AV systems, Zoom/Teams meeting setups, and executive presentations.
    • Assist in endpoint hardening and security initiatives.
    • Document troubleshooting steps and contribute to IT knowledge base.
Requirements:
    • 3-5 years of IT support experience, including Tier II/III escalations.
    • Strong knowledge of Windows 10/11 and macOS.
    • Hands-on experience with Kandji and Intune MDM solutions.
    • Proficiency with Microsoft 365 administration.
    • Familiarity with FreshService or other ITSM platforms.
    • Experience supporting Meraki networking.
    • Working knowledge of Okta and Entra ID.
    • Strong understanding of networking: TCP/IP, DNS, DHCP, VLANs, Wi-Fi.
    • Excellent communication and customer service skills.
    • Preferred Experience: familiarity with compliance standards (SOC2, ISO, PCI).


Cyderes is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, religion, color, sex, age, disability, sexual orientation, genetic information, national origin, or veteran status.

Note: This job posting is intended for direct applicants only. We request that outside recruiters do not contact us regarding this position.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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