Technical Support Analyst Intern
1 week ago
- Using a ticketing system – submitting, updating, closing tickets in a timely fashion.
- Researching, resolving and responding to customer questions received via telephone, email or support portal working under supervision.
- Setup and configure Sunbird’s DCIM suite including dcTrack and Power IQ.
- Accurately research technical specifications and images for IT and data center equipment located throughout any given data center environment(s).
- Analyze, scrub and migrate data from current source to DCIM database.
- Develop and enhance documentation to enrich a customer’s experience.
- Assist with software testing when new features and fixes are completed by engineering team.
- Facilitate timely resolution of customers’ issues by logging and maintaining resolution status in corporate tracking system working under supervision.
- Participate in online training session for clients and partners to maintain up-to-date knowledge of Sunbird’s software suite enhancements.
- Editing and working with AutoCAD and Visio drawings.
- Create and/or edit models under supervision.
- Data center surveys and audits
- Associates degree in a technical discipline or equivalent experience.
- One year experience providing customer support for a technical environment.
- Excellent customer-facing project management, analysis, troubleshooting, and technical skills.
- Demonstrated basic technical knowledge of:
- Computer hardware (rack servers, PDUs, and cabling)
- Windows 7 / Windows 10
- MS Excel xls/csv file creation
- Ability to work flexible hours with the possibility of travel up to 10%.
- Accountability and the ability to adapt/multi-task/manage changing priorities.
- Self-motivated, ability to learn and apply new skills quickly
- Good oral/written communication and interpersonal skills required.
- Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction.
- Microsoft Office Suite including Outlook, Word, Excel, Access, Visio and Project
- Zoom Conference Software, Fresh Desk Ticketing Software, Skype, Fresh Chat, Jira, MS Teams, Slack, Web Browswer Configurations, etc.
- General database SQL knowledge
Job Type: Full-time
WHY SUNBIRD?
- We are all about delighting our clients and live/breathe the end client/user experience
- We stock the office with soda, snacks, coffee and tea for you to refuel throughout the day
- We have amazing PTO Policy that allows you to take care of yourself and your family
- We offer medical, dental, vision and life insurance to eligible employees
- We believe in collaboration, teamwork, creativity and taking initiative
- What is DCIM Software: www.sunbirddcim.com/what-dcim
- What are customers saying about Sunbird: www.sunbirddcim.com/reviews
- Why work at Sunbird: www.sunbirddcim.com/careers
Sunbird is an EEO/AA/ADA/Veterans employer.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible schedule
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
- Work from home
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