Helpdesk Manager

2 weeks ago

Fort Worth, TX, United States MHMR Tarrant Full time

Description

This leadership role will be responsible for managing overall operations, processes, and procedures. In this role your passion will inspire staff to achieve MHMR excellent customer service while supporting our partners of MHMRTC. In addition, utilizing critical thinking to drive strategic change. Additionally, managing people in an innovative manner by developing reports and other technical tools regarding Help Desk productivity and addressing any concerns promptly. Furthermore, provide recommendation regarding leading edge technology for internal/external advancements.

Why join us: MHMR has proudly served Tarrant and adjacent county residents for over 50 years. As the second largest mental health community center in Texas, we are dedicated to serving adults and children living with mental illness, substance use disorder and intellectual and developmental disabilities and delays and empowering them to improve their lives through an accessible, integrated, and comprehensive, and person-centered system of care. MHMR is a mission-driven organization that fosters a culture of caring for employees and people we serve. Our mission statement is We Change Lives.

We CARE:
• We Connect People in Our Community
• We Provide Access to Services
• We Link People to Resources
• We Empower People

Our values are based on the following beliefs:
• Respect for people who are active in planning their services
• Recovery is a life-long process of better health
• Success as positive outcomes for each person
• Participation of people and their families in the process
• Inclusion in the community through services that promote growth and independence
• Safe, ethical, and cost-effective services
• Best practices in current research in medical, psychosocial and organizational fields
• Collaboration with other organizations for better services

Benefits: MHMR offers an excellent benefits package, that includes, retirement plan with company matching, generous PTO accrual, ten paid holidays, employee assistance programs, wellness programs, and more. MHMR is a participant in the Student Loan Forgiveness Program. We work diligently to provide excellent benefits to employees and their eligible dependents.

Minimum Requirements

Minimum Education: Associate's Degree
Defined Education: Degree in computer/technology related field.
Substitutions: May substitute 2 years of experience for education beyond Associate Degree.
Years' Experience: Five (5) years with degree. Seven (7) years without.
Defined Experience: Minimum 3 years in an IT Service Desk/ Field Services in a Lead or Supervisory role.
License/Certifications: CompTIA A+, CompTIA Network+, ITIL V3 Foundations preferred
Supervisory Experience: Minimum 2 years of Supervisory, or Lead Experience in IT Help Desk, Service Desk, Field Services, or IT Special Projects

For a complete Job Description, detailed qualifications, or any other questions - please reach out to Recruiting@mhmrtc.org.

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