Information Technology Helpdesk Technician

2 weeks ago

Fort Worth, TX, United States Parkhill Full time


Information Technology Helpdesk Technician

Location

US-TX-Fort Worth

ID

2025-1557

Category

Information Systems

Position Type

Full-Time

Remote

No

Overview

The Help Desk Technician's primary job is to work with the Help Desk Manager to resolve Help Desk tickets by providing fast and efficient IT support related to computer systems, hardware, and software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions. This is a full-time, non-exempt position paid on an hourly basis.

Life at Parkhill

At Parkhill, Building Community is the reason we exist. We invest in extraordinary people who love investing in their communities. We are more than planners, architects, and engineers - we are neighbors who choose to live and work in the communities we serve.

Increase your impact with our team of passionate collaborators. Whether you are a recent graduate with untapped potential or a professional with proven experience, we invite you to discover a career path designed for you.

Parkhill is one of the largest architectural and engineering firms in the Southwest with14offices located throughout Texas, New Mexico, and Oklahoma.

Responsibilities

  • Complete Help Desk tickets in a timely manner.
  • Answer and field Help Desk calls.
  • Adhere and enforce Parkhill IT Policy.
  • Desktop/laptop deployments.
  • Enter new solutions in Help Desk ticketing system.
  • Printer maintenance.
  • Asset checkout and maintenance.
  • Train computer users.
Qualifications
  • Bachelor's degree in related discipline from four-year college or university.
  • Past experience and/or training with Information Technology.
  • Technical certifications in related discipline preferred but not required.

Benefits and Perks

We offer a comprehensive benefits program that supports the whole person. Our benefits include:

  • Life Balance: hybrid/flexible work schedules, flexible work environment, generous PTO, paid holidays.
  • Investing in Your Future Growth: specialized training, continuing education, professional licensing, intern development programs, University of Parkhill.
  • Competitive Benefits: Multiple health plan options, FSA for dependent care, HSA contributions, employer 401k contribution, ermployer-paid basic life, short/long term disability coverage, performance bonuses.
  • Well-Being: mental health care, culture committees, wellness program, charitable giving match.

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