Technical Account Manager

1 week ago

New York, NY, United States ScaleOps Full time
Description

ScaleOps, the leader in real-time automated cloud resource management, is revolutionizing how DevOps teams manage their cloud-native application infrastructures. Backed by venture capital and software industry titans, ScaleOps' platform removes the organizational friction between application owners and DevOps teams by fully automating the resource management process to meet real-time demand.

The ScaleOps platform dynamically manages the application's resource allocation, eliminating the need for manual intervention. The result is improved application performance, 60%- 80% cloud cost savings, and a fully automated allocation process.

With well over $80 million in backing, ScaleOps has seen tremendous business growth, attracting global industry leaders to its customer base. ScaleOps automatically manages the production environments of over 50 enterprises, including Wiz, CATO Networks, Outreach, SentinelOne, Maxar, Playtika, Orca Security, EQ Bank, Outbrain, PayU, and Noname.

We're looking for a Technical Account Manager to be on the front lines, working closely with our customers and prospects, providing them with technical support, and serving as a trusted advisor. You will work with our sales, product, and engineering teams to help customers understand the value of the ScaleOps platform from a technical and business perspective.

What You Will Be Doing:

  • Engage with customers to ensure their success.
  • Partner with the sales team to drive our customer's journey, build technical wins, and grow champions
  • Develop a deep understanding of customers' goals and objectives and articulate how our offerings address their needs.
  • Create and own value-based relationships at all levels in customer organizations.
  • Actively participate in all phases of planning and execution, from initial discovery to the technical win.
  • Develop and maintain a deep understanding of the ScaleOps product to demonstrate the value of our offering in sales meetings and at events such as meetups and conferences.
  • Advise the sales team on effective ways of positioning the ScaleOps product.
  • Onboard, educate, enable our partners, and support them in sales cycles.
  • Deepen both your sales and technical skills through self-driven education while taking advantage of all the professional development opportunities provided by ScaleOps.
Requirements

What You Bring Along:
  • 3+ Hands On experience working with cloud-native technologies, such as container technologies and Kubernetes - Must.
  • Minimum three years experience in customer-facing roles, such as technical sales or sales/solution engineering position - Must.
  • A track record of success in a technical presales role - enough experience selling and implementing technology to earn your customer's trust.
  • A demonstrable ability to articulate and sell the benefits of modern platforms, software, and technologies.

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