Manager, Technical Account Management

Alloy is where you belong

Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 600 of the world's largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers.

Through our values: Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we've been continuously recognized and named one of Inc. Magazine's Best Workplaces, Forbes America's Best Startup Employers, Best Fintech to Work for by American Banker, year after year.

Check out our investors and read more about us here.
About the team

Alloy is a leading provider of digital identity management, helping innovative FinTech companies and banks manage KYC, AML, and other components of client onboarding. Our single API enables clients to access 50+ third-party data sources in real time to improve decision-making and streamline client experiences.

As Alloy grows, we're scaling our Technical Account Management (TAM) team to ensure our mid-market clients - regional banks, digital lenders, and fast-growing fintechs - receive the same level of proactive, strategic partnership as our largest enterprise customers. These accounts represent Alloy's fastest-expanding segment, with complex but repeatable technical needs and significant opportunities for product adoption and growth. To support this scale, we're hiring a Manager of Commercial TAMs, someone who can lead a team of experienced ICs, provide hands-on guidance and escalation support, and build the operational structure needed to serve a large, diverse client base efficiently and consistently.

Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite twice a week.
What you'll be doing

As Manager of Commercial TAMs, you'll be responsible for both people leadership and execution of the function. You'll coach and grow a team of TAMs, set standards for how we manage commercial accounts, and ensure Alloy delivers consistently high-quality technical partnership.

Key responsibilities include:

• Team Leadership & Coaching: Directly manage Commercial TAMs, providing mentorship, feedback, and career development support to build a high-performing team.
• Commercial Coverage & Prioritization: Oversee account allocation, ensuring commercial clients receive consistent, strategic TAM engagement aligned with their complexity and value.
• Escalation Management: Act as a point of escalation for commercial clients, guiding TAMs through complex technical or relationship challenges.
• Player-Coach Model: Personally manage 1-3 commercial accounts, modeling best practices for client engagement while maintaining hands-on technical depth.
• Process & Best Practice Development: Define and standardize best practices for migrations, custom solution scoping, roadmap sessions, and health checks across commercial accounts.
• Cross-Functional Alignment: Partner closely with Product, Engineering, and Support leadership to advocate for commercial client needs while balancing long-term platform health.
• Operational Excellence: Implement systems for visibility into TAM workload, client health, and commercial initiatives, ensuring TAM leadership can scale effectively.
• Strategic Influence: Work with executive leadership to align TAM strategy with Alloy's broader commercial growth and retention goals.

Who we're looking for

We're looking for a proven people manager who combines technical depth with strong leadership skills, thrives in complex client environments, and can scale a high-performing team in a fast-growing SaaS company.

• 2-4 years experience managing post-sales technical teams (TAMs, Solutions Engineers, or similar).
• 6-8 years of experience in Technical Account Management, Solutions Engineering, Implementation, or similar client-facing technical roles.
• Proven track record of independently managing commercial/mid-tier accounts.
• Strong technical skills across:
  • REST APIs and system integrations
  • SQL (PostgreSQL preferred)
  • Backend languages (Node.js preferred)
  • Web development fundamentals (JavaScript, HTML/CSS, React)
• Proven ability to manage escalations and guide teams through complex client challenges.
• Experience building and scaling processes across multiple accounts and stakeholders.
• Exceptional communication skills - able to coach ICs, influence cross-functional peers, and present to executive stakeholders.
• Comfortable balancing leadership responsibilities with directly managing a small book of commercial accounts.
• Background in financial services, fraud, or compliance is a plus.

We're a lean team, so your impact will be felt immediately, and opportunities will grow as the company scales up. If this all sounds like a good fit for you, why not join us?

Alloy is committed to fair and equitable compensation practices. Below is the anticipated starting base compensation range for this role; however, pay may vary depending on job-related knowledge, in-demand skills, relevant experience, and/or geography. In addition to a competitive base salary, this position is also eligible for equity awards in the form of stock options (ISOs) as well as a competitive total benefits package. Your recruiter will be happy to walk you through the details and what compensation could look like for you specifically

This position has a salary range of $175,000 to $200,000 with additional variable compensation.
Benefits and Perks

• Unlimited PTO and flexible work policy
• Employee stock options
• Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
• 401k with 100% match up to 4% of annual employee compensation
• Eligible new parents receive 16 weeks of paid parental leave
• Home office stipend for new employees
• Annual Learning & Development annual stipend
• Well-being benefits include access to ClassPass, OneMedical, and Spring Health
• Hybrid work environment: employees are expected to work Tuesdays and Thursdays from our HQ in Union Square, Manhattan. Tasty lunches catered from a variety of local restaurants and frequent employee-organized cultural events contribute to our positive office energy. On Monday/Wednesday/Friday most employees Zoom into work from home while some take advantage of the quieter office.

How to apply

Apply right here You've found the application

Alloy is proud to be an equal-opportunity workplace and employer. We're committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter.

All Alloy jobs are listed on our careers page. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with an alloy.com email address. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information during the recruiting process. If you're ever unsure, please contact us directly via our website before sharing personal information.

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