Technical Account Manager

2 weeks ago

New York, NY, United States Varonis Full time
Description

Technical Account Manager

The Company: Varonis (Nasdaq: VRNS) is a leader in data security, fighting a different battle than conventional cybersecurity companies. Our cloud-native Data Security Platform continuously discovers and classifies critical data, removes exposures, and detects advanced threats with AI-powered automation.

Thousands of organizations worldwide trust Varonis to defend their data wherever it lives - across SaaS, IaaS, and hybrid cloud environments. Customers use Varonis to automate a wide range of security outcomes, including data security posture management (DSPM), data classification, data access governance (DAG), data detection and response (DDR), data loss prevention (DLP), and insider risk management.

Varonis protects data first, not last. Learn more at www.varonis.com.

The Role: We are seeking a motivated Technical Account Manager to provide onboarding and proactive on-going value and support to Varonis customers. Technical Account Managers are the primary contact for Varonis customers and the first line of defense for data. To be a successful Technical Account Manager you must be a motivated self-starter, be committed to on-going self-development and education and possess strong technical acumen and customer service skills. All Varonis employees are Customer Success and Technical Account Managers are the tip of the spear.

The Location: We are considering candidates who are able to work by remote model, located within the East Coast.

The Requirements:
  • Bachelor's Degree or equivalent experience
  • 4+ Years working in a customer-facing role at a Cloud, Cyber Security, or Data Security & Privacy Company
  • Experience working with Windows OS
  • Knowledge of enterprise IT, cloud, and security technologies
  • Outstanding customer service skills and ability to quickly establish technical credibility and relationships with customers
  • Excellent in communication, written and verbal
  • Proven problem-solving abilities
  • Commitment to customer success
  • Proven success in contributing to a team-oriented environment.
  • Sales oriented.
  • Proven ability to work creatively and analytically in a problem-solving environment.
  • Excellent communication (written and oral) and interpersonal skills.
  • Up to 25 % travel
The Responsibilities:
  • Ensure data is protected from insider threats, cyber-attacks, and policy violations
  • Onboard Customers to Varonis platforms and deliver on-going value and support
  • Ensure Customer success through frequent proactive health checks, hands-on product usage and training, and development and sharing of best practices.
  • Prepare and deliver quarterly business and blast radius reviews
  • Alongside Sales, identify and champion upsell opportunities
  • Learn new Varonis products as they are developed and released and develop expertise in your client's unique security ecosystem(s)
  • Help Account Managers and Sales Engineers identify renewal risk and collaborate to remediate and ensure successful renewals
  • Serve as primary technical contact and augment our support and engineering teams
  • Advocate on behalf of customers with appropriate internal Varonis teams to ensure customer feedback is adequately documented and assessed by appropriate parties
  • Engage with customers at all levels of their organization, including but not limited to: Infrastructure, Cloud, Privacy & Compliance, Security, Incident Response, and the C-suite.
  • Identify, research, maintain control, and remediate customers' technical issues promptly. Follow up promptly with recommendations and action plans and engage appropriate internal teams as required.
  • Escalate customer issues to management when appropriate
  • Create knowledge base content to capture new learning for customer and internal reuse.


We invite you to check out our Instagram Page to gain further insight into the Varonis culture

@VaronisLife

Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics

#LI-Remote

Please review our Notice of E-Verify Participation and our Right to Work Statements.

  • Senior Technical Account Manager

    1 week ago

    New York, NY, United States Snowflake Computing Full time

    Snowflake is about empowering enterprises to achieve their full potential - and people too. With a culture that's all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology - and careers - to the next level. Snowflake's Account 360 team is expanding! We are looking for a Senior Technical...

  • Manager, Technical Account Management

    1 week ago

    New York, NY, United States Alloy Full time

    Alloy is where you belong! Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 600 of the world's largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the...

  • Sr. Technical Account Manager

    2 weeks ago

    New York, NY, United States Pendo LLC Full time

    Team Description Pendo's Senior Technical Account Managers are pivotal in driving customer success by providing advanced technical and strategic guidance to ensure customers maximize the value of Pendo's platform. Sr. TAMs connect high-level business goals to the sophisticated solutions within Pendo, offering expertise and insights that drive impactful...

  • Manager of Financial Reporting and Technical Accounting

    1 day ago

    New York, NY, United States Cartiga LLC Full time

    Job Type Full-time Description The Manager of Financial Reporting & Technical Accounting will play a crucial role in ensuring accurate financial reporting, maintaining technical accounting standards, and driving process improvements across the organization. This position reports to the Controller and works closely with various stakeholders to maintain the...

  • Technical Account Manager

    2 weeks ago

    New York, NY, United States ScaleOps Full time

    Description ScaleOps, the leader in real-time automated cloud resource management, is revolutionizing how DevOps teams manage their cloud-native application infrastructures. Backed by venture capital and software industry titans, ScaleOps' platform removes the organizational friction between application owners and DevOps teams by fully automating the...

  • Technical Account Manager

    1 week ago

    New York, NY, United States ScaleOps Full time

    Description ScaleOps, the leader in real-time automated cloud resource management, is revolutionizing how DevOps teams manage their cloud-native application infrastructures. Backed by venture capital and software industry titans, ScaleOps' platform removes the organizational friction between application owners and DevOps teams by fully automating the...

  • Technical Account Manager

    2 weeks ago

    New York, NY, United States Claroty Full time

    Description We're growing and looking to hire a Technical Account Manager who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity. About Claroty: Claroty has redefined cyber-physical systems (CPS) protection with an unrivaled industry-centric platform built to secure mission-critical infrastructure. The Claroty...

  • Senior Technical Account Manager, Enterprise

    2 weeks ago

    New York, NY, United States Alloy Full time

    Alloy is where you belong! Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 600 of the world's largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the...

  • Technical Account Manager

    2 weeks ago

    New York, NY, United States Bloomberg Full time

    Technical Account Manager - OTC Pricing Location New York Business Area Data Ref # 10045482 Description & Requirements At Bloomberg, our products are fueled by powerful information. We combine data and context to paint the whole picture for our clients, around the clock - from around the world. In Data, we're responsible for delivering this data, news, and...

  • Senior Technical Account Manager, Partnerships

    2 weeks ago

    New York, NY, United States Alloy Full time

    Alloy is where you belong! Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 600 of the world's largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the...