Information Technology Support Specialist

2 weeks ago

Madison, WI, United States US Courts Full time
Summary

The U.S. District Court in Madison, Wisconsin is hiring a full-time IT Support Specialist to provide technical support for judges and staff. Responsibilities include installing, troubleshooting, and maintaining hardware, software, mobile devices, and courtroom technology, and assisting with IT administration tasks. The ideal candidate must have good technical knowledge and be able to communicate effectively.

Duties

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  • Provide technical support for desktops, laptops, mobile devices, courtroom technology, audio/visual equipment, court digital recording software, and other hardware and software used by court staff.
  • Provide remote support to teleworkers, staff in other office locations, and employees in travel status. - Serve as the first point of contact for judges and court staff seeking technical assistance in person, by telephone, and email.
  • Provide technical support for desktops, laptops, mobile devices, and other hardware and software used by judges and court staff.
  • Handle computer moves, new computer setups and changes in equipment and peripherals such as phones, printers, scanners, projectors, and copiers. Replace or upgrade software and hardware as directed. Test operating systems, browsers, and applications before deployment.
  • Assist users experiencing difficulties in the use of office applications such as word processing, email, browsers, Adobe Acrobat, and other software programs used by the court.
  • Educate users on the use of court hardware and software via individual help sessions, demonstrations, and writing user assistance material.
  • Assist other IT team members with end user support, IT administration tasks, networking and audio/visual system support.
  • The U.S. Courts rely heavily on technology and automation and are using some of today's latest technology platforms. This position will have the opportunity to gain exposure to and provide support for technologies including:

    • Microsoft Office 365
    • Microsoft Active Directory
    • Microsoft Exchange
    • Microsoft SharePoint
    • Mobile Device Management
    • Virtualization and container technologies
Requirements

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Conditions of employment
  • Minimum of a high school diploma or the equivalent.
  • Must be a U.S. citizen or eligible to work in the United States.
  • The successful candidate is hired provisionally, pending the results of an FBI fingerprint and criminal background check and favorable employment suitability determination.
Qualifications

CL 25 Required Competencies:
  • Knowledge of current technology, routine hardware maintenance and troubleshooting procedures, and commonly used software applications.
  • Knowledge of IT security principles, practices, and policies.
  • Knowledge of theories, principles, and practices for testing, installing, deploying, maintaining, and diagnosing problems with computer hardware and software. Familiarity with remote desktop and other remote support technologies.
  • Basic knowledge of and troubleshooting skills with audio/visual systems.
  • Skill in training court personnel in relevant applications.
  • Skill in translating technical terms into non-technical language.
  • Hands-on experience with installing and troubleshooting hardware such as printers, desktops, monitors, laptops, tablets, and peripherals.
  • Hands-on experience with installing and troubleshooting end user applications including:

    • Windows 10 & 11
    • Microsoft Office O365
    • Adobe Acrobat
    • Modern Web browsers (Safari, Firefox, Edge)
  • Ability to communicate effectively, both orally and in writing, with individuals and in groups to provide information, facilitate meetings, influence decision-making, write procedures, and provide training.
  • Ability to telework from home or alternate work location in the event the office is inaccessible due to inclement weather or other emergency.
CL26 Required Competencies:

Encompasses all of the same competencies above, but also adds:
  • Ability to implement, operate and document information technology systems considering both hardware and software issues.
  • Knowledge of operating systems, servers and workstation products.
  • Skill in analyzing needs and product requirements for supported applications.
  • Skill in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions for supported applications.
Court Preferred Qualifications:

One or more of the following:
  • Certification with Microsoft, Linux, Cisco Networking, or similar technologies.
  • Bachelor's degree in Information Technology, Computer Science or relevant field.
  • Experience with scripting languages such as Python and PowerShell
  • General knowledge of court functions and operations
  • Federal judiciary work experience
Personal Characteristics:
  • Excellent interpersonal skills and the ability to work collaboratively in a team environment.
  • Maturity, good judgment, high ethical standards, and a positive work attitude.
  • Highly organized and able to multi-task, as well as manage projects and meet deadlines.
  • Ability to remain calm and professional in stressful situations.
  • Ability to take initiative and work without direct supervision.
  • Ability to communicate professionally, both orally and in writing.


Education

Minimum of a high school diploma or the equivalent.

Additional information

Employees must adhere to the Code of Conduct of Judicial Employees. Excepted service appointments are AT WILL and can be terminated with or without cause by the court.

This announcement will be open until filled with first consideration given to applications received by 11:59 PM, EST on July 21, 2025.

The United States District Court reserves the right to amend the conditions of this job vacancy announcement, or to withdraw the announcement at any time without prior written or other notice.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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