Network Engineer with Desktop Support
1 week ago
Role: Network Engineer with Desktop Support
This role is 100% On-site in Madison,WI
Candidate must be a CURRENT WI resident. No relocation allowed.
Interview Process: First round via Teams, Second round On-site in Madison.
Duration of the Contract: 6/30/2026 with potential for extension
Project Details: This position reports directly to the IIT User Support Services Manager and will be working as part of the User Support Service, USS, support team. The Desktop Computer consultant will be responsible for routine, first and second level technical troubleshooting, including determining solutions for more complex issues by leveraging documented procedures and ensuring a high level of customer service to support mission activities of the institution through information technology (IT). Additional details: - The selected hire MUST have an up-to-date flu shot. Proof of vaccination will be required during onboarding. - The selected hire is expected to cover parking costs or work out a reimbursement agreement with their supplier.
Top Required Skills & Years of Experience:
- At least 10 years' experience in the following: - Knowledge of computer software, operating systems, hardware and networking is required
- Experience with Microsoft Active Directory is required. - Hardware and software troubleshooting skills are required
- Able to work in a team as well as independently
- Experienced in providing professional and courteous customer service is required
- Excellent verbal and written communication skills is preferred
- Three or more years relevant work experience with Windows 10/11 is preferred.
- Two or more years relevant work experience with OSX is preferred.
- Experience and knowledge of computer security is preferred.
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