Information Technology Support Specialist

2 weeks ago

Madison, WI, United States U.S. Judicial Branch Full time

The U.S. District Court in Madison, Wisconsin is hiring a full-time IT Support Specialist to provide technical support for judges and staff. Responsibilities include installing, troubleshooting, and maintaining hardware, software, mobile devices, and courtroom technology, and assisting with IT administration tasks. The ideal candidate must have good technical knowledge and be able to communicate effectively.

Duties

Requirements

Qualifications
CL 25 Required Competencies:
  • Knowledge of current technology, routine hardware maintenance and troubleshooting procedures, and commonly used software applications.
  • Knowledge of IT security principles, practices, and policies.
  • Knowledge of theories, principles, and practices for testing, installing, deploying, maintaining, and diagnosing problems with computer hardware and software. Familiarity with remote desktop and other remote support technologies.
  • Basic knowledge of and troubleshooting skills with audio/visual systems.
  • Skill in training court personnel in relevant applications.
  • Skill in translating technical terms into non-technical language.
  • Hands-on experience with installing and troubleshooting hardware such as printers, desktops, monitors, laptops, tablets, and peripherals.
  • Hands-on experience with installing and troubleshooting end user applications including:
    • Windows 10 & 11
    • Microsoft Office O365
    • Adobe Acrobat
    • Modern Web browsers (Safari, Firefox, Edge)
  • Ability to communicate effectively, both orally and in writing, with individuals and in groups to provide information, facilitate meetings, influence decision-making, write procedures, and provide training.
  • Ability to telework from home or alternate work location in the event the office is inaccessible due to inclement weather or other emergency.

CL26 Required Competencies:
Encompasses all of the same competencies above, but also adds:
  • Ability to implement, operate and document information technology systems considering both hardware and software issues.
  • Knowledge of operating systems, servers and workstation products.
  • Skill in analyzing needs and product requirements for supported applications.
  • Skill in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions for supported applications.

Court Preferred Qualifications:

One or more of the following:
  • Certification with Microsoft, Linux, Cisco Networking, or similar technologies.
  • Bachelor's degree in Information Technology, Computer Science or relevant field.
  • Experience with scripting languages such as Python and PowerShell
  • General knowledge of court functions and operations
  • Federal judiciary work experience

Personal Characteristics:
  • Excellent interpersonal skills and the ability to work collaboratively in a team environment.
  • Maturity, good judgment, high ethical standards, and a positive work attitude.
  • Highly organized and able to multi-task, as well as manage projects and meet deadlines.
  • Ability to remain calm and professional in stressful situations.
  • Ability to take initiative and work without direct supervision.
  • Ability to communicate professionally, both orally and in writing.

#J-18808-Ljbffr

  • Information Technology Support Specialist

    2 weeks ago

    Madison, WI, United States U.S. Courts Full time

    Summary The U.S. District Court in Madison, Wisconsin is hiring a full-time IT Support Specialist to provide technical support for judges and staff. Responsibilities include installing, troubleshooting, and maintaining hardware, software, mobile devices, and courtroom technology, and assisting with IT administration tasks. The ideal candidate must have good...

  • Information Technology Support Specialist

    2 weeks ago

    Madison, WI, United States U.S. Courts Full time

    Summary The U.S. District Court in Madison, Wisconsin is hiring a full-time IT Support Specialist to provide technical support for judges and staff. Responsibilities include installing, troubleshooting, and maintaining hardware, software, mobile devices, and courtroom technology, and assisting with IT administration tasks. The ideal candidate must have good...

  • Information Technology Support Specialist

    2 weeks ago

    Madison, WI, United States US Courts Full time

    Summary The U.S. District Court in Madison, Wisconsin is hiring a full-time IT Support Specialist to provide technical support for judges and staff. Responsibilities include installing, troubleshooting, and maintaining hardware, software, mobile devices, and courtroom technology, and assisting with IT administration tasks. The ideal candidate must have good...

  • Instructional Technology Integration Specialist

    2 weeks ago

    Madison, WI, United States Madison-Oneida BOCES Full time

    Instructional Technology Integration Specialist Duties: The Instructional Technology Integration Specialist will assist administrators and teachers in accelerating learning by integrating technology in schools. The Instructional Technology Integration Specialist will also support the implementation and continued professional development of various...

  • Asset Information Specialist

    4 days ago

    Madison, WI, United States Madison Metropolitan Sewerage District Full time

    Salary : $72,363.00 - $83,200.00 Annually Location : Madison, WI Job Type: Full Time Job Number: 2025-00021 Department: Wastewater Operations and Reliability Opening Date: 12/03/2025 Closing Date: 12/10/2025 11:59 PM Central About the Position Under the general supervision of the Reliability Process Manager, the Asset Information Specialist is the owner of...

  • Asset Information Specialist

    4 days ago

    Madison, WI, United States Madison Metropolitan Sewerage District Full time

    Salary : $72,363.00 - $83,200.00 Annually Location : Madison, WI Job Type: Full Time Job Number: 2025-00021 Department: Wastewater Operations and Reliability Opening Date: 12/03/2025 Closing Date: 12/10/2025 11:59 PM Central About the Position Under the general supervision of the Reliability Process Manager, the Asset Information Specialist is the owner of...

  • Technical Support Specialist

    2 weeks ago

    Madison, WI, United States Advanced Project Solutions Full time

    Overview Technical Support Specialist Advanced Project Solutions (APS), Madison, WI. Department: Service. Supervisor: Service Manager. Job Type: Full-time. Directs the installation, maintenance and modifications and minor repairs to CCTV hardware and software systems and provides technical assistance and training to system users by performing the following...

  • Network Engineer with Desktop Support

    1 week ago

    Madison, WI, United States Information Resource Group Full time

    Role: Network Engineer with Desktop Support This role is 100% On-site in Madison,WI Candidate must be a CURRENT WI resident. No relocation allowed. Interview Process: First round via Teams, Second round On-site in Madison. Duration of the Contract: 6/30/2026 with potential for extension Project Details: This position reports directly to the IIT User Support...

  • L&D IT Procurement Specialist

    6 days ago

    Madison, WI, United States CVS Health Full time

    At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for...

  • L&D IT Procurement Specialist

    1 week ago

    Madison, WI, United States CVS Health Full time

    At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for...