Delivery Dispatcher

2 weeks ago

Rockville, MD, United States Chick-fil-A Full time
Description
The Chick-fil-A Delivery Dispatcher leads the daily operational process of our Chick-fil-A Research Row Delivery team. This position assigns deliveries for the delivery drivers to ensure a remarkable and personalized experience for each guest. This position works closely with leadership to ensure excellence in this area of business. At Chick-fil-A, a Delivery Dispatcher must be a friendly, enthusiastic individual with a passion for excellence and service who enjoys taking care of the guests needs. Chick-fil-A is a great opportunity for people of all backgrounds, and no experience is necessary.

Duties and Responsibilities:

On-boarding

• Conduct a delivery driver on-boarding and training for all new hires.

Operations
  • Oversee the speed, customer service, and accuracy of the Delivery Team.

• Continuously reinvent processes and procedures with the aim of increasing efficiency, reducing waste, controlling food and paper costs, and improving the guest experience.

• Dispatch orders throughout the day to ensure deliveries are on-time - this is the main responsibility of this role each day.

• Oversee the maintenance of the fleet.

• Strategically route drivers and manage orders accurately and efficiently.

Customer Recovery

• Oversee and lead the recovery of customers when issues or problems arise with order accuracy, late orders, and other issues that create a bad customer experience.

Benefits:

• Competitive Pay

• Closed Sundays

• Free Meals while working

• Flexible Hours

• Sundays off

Qualifications & Experience:

• Technically minded with the ability to fix technical issues.

• Willing and able to work in a physically demanding role (work on foot for several hours).

• Demonstrated past leadership experience.

• Ability to coach, motivate and lead other team members.

• Ability to multi-task in a fast-paced environment

Operation hours are from 10:30am 10:00pm, Monday - Saturday

Must be 18 years of age or older, have a driving background check completed, have a good driving record, have a reliable vehicle that is always kept clean inside and out, complete be able to work on the weekends, and be authorized to work in the U.S.

Job Type: Full-time

Pay: $16.00

Benefits:

• 401(k)

• Employee discount

• Flexible schedule

• Health insurance

• Paid time off

Schedule:

• Day shift

• Monday to Friday

• Weekend availability

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