Valet Operations Lead

7 days ago

Rockville, Maryland, United States Roda Full time $60,000 - $90,000 per year

Company Overview:

Imagine a world where getting your car serviced was as easy as ordering your groceries. Welcome to Roda, where we are passionate about creating a magical customer experience, saving you time and money. Long gone are the days of waiting in service centers or taking shuttle buses to the metro. We come to you whether you are at home or in the office - giving you one less thing to worry about.

We are a small start-up team located in the greater DMV area. We are looking to hire a Valet Operations Lead to manage day-to-day logistics operations at Roda. The ideal candidate will have a "start-up" mentality, thrive in a fast-paced environment, have demonstrated dispatch, customer service, and or management experience, and get exhilarated when sharing great ideas.

The Role

We are looking for someone to build and manage our transportation logistics operation. Transporting consumer vehicles from home or office to our service centers and then back to the customer is the heart of our business. Roda's success depends on delivering a delightful customer experience at scale, efficiently. 

Responsibilities

Operation Oversight and Optimization

  • Ensure a delightful client valet experience, exceeding performance expectations and adhering to service level agreements
  • Direct and monitor daily assignments; schedules drivers and assigns vehicles to ensure daily coverage of all valet needs.
  • Monitor real-time operations, identifying and resolving issues promptly to maintain excellent service quality.
  • Monitor KPIs to measure quality and efficiency of logistics operation
  • Identify opportunities to improve quality and reduce cost.
  • Coordinate vehicle service and mechanical repairs of shuttles to ensure uninterrupted service delivery.

Team Management

  • Supervise and support a team of valet drivers, including recruitment, training, performance management, and coaching to ensure efficient daily operations.
  • Ensure adherence to company policies, and safety regulations.
  • Ensure appropriate staffing levels to effectively meet demand

Client communication

  • Provide great customer service by proactively communicating with clients, responding to requests and resolving any service concerns.

Experience

  • 2+ years' experience in logistics, quality and vendor management, transportation or last mile delivery
  • History of delivering delightful customer experiences
  • History of managing delivery or driver networks
  • Strong quantitative and analytical skills, with the ability to perform data analysis to craft tactical operational recommendations
  • Own transportation network planning and execution supporting growth and expansion strategy
  • Expertise in cost reduction and eliminating the root causes of defects.
  • Strong organizational and time-management skills.
  • Ability to work in a fast-paced environment, make quick decisions, and adapt to service changes.
  • Excellent communication and leadership skills.
  • Ability to work flexible hours, including early mornings, evenings, weekends, or holidays, as required.

  • Operations Lead

    7 days ago

    Rockville, Maryland, United States Customer Value Partners Full time $145,000 - $155,000 per year

    OverviewCVP is seeking an OpenText Operations Lead who will own Platform Administration and End-User Support for OpenText and adjacent platforms (Content Server, AppWorks, Drupal, Moodle) for a Federal Research Institute. The OpenText Operations Lead will direct change management, upgrades, performance monitoring, outage communications, RCA/trending,...

  • CSOC Analyst Lead

    5 days ago

    Rockville, Maryland, United States CSEngineering Full time $100,000 - $150,000 per year

    CSOC Analyst Tier 3**Immediate Opportunity****Onsite**Constellation Software Engineering (CSE) is seeking a dynamic and experienced CSOC Technical Lead to join our team. In this pivotal role, you will lead a talented group of Tier 1 and Tier 2 personnel, while also serving as the Tier 3 Subject Matter Expert (SME).This techno-functional position offers a...

  • Technical Lead

    6 days ago

    Rockville, Maryland, United States Turn2Partners Full time $100,000 - $180,000 per year

    Our client, a well-established organization headquartered inRockville Maryland, is seeking aTechnical Lead (hybrid)with strong expertise acrossSalesforceandMulesoftplatforms. This role offers the chance to shape enterprise-level architecture, lead a talented development team, and deliver scalable, high-impact solutions that enable key business operations.The...

  • Client Care Advisor

    5 days ago

    Rockville, Maryland, United States RODA Full time $60,000 - $80,000 per year

    Company Overview:Imagine a world where getting your car serviced was as easy as ordering a pizza. Welcome to Roda, where we are passionate about creating a magical customer experience, saving you time and money. Long gone are the days of waiting in service centers or taking shuttle buses to the metro. We come to you whether you are at home or in the office -...

  • Lead Building Engineer

    7 days ago

    Rockville, Maryland, United States Lincoln Property Company through LinkedIn Full time $45,000 - $47,000 per year

    The Lead Building Engineer leads and oversees the day-to-day operations and maintenance of building systems, ensuring efficient and safe building performance while supervising engineering staff and contractors.Essential Duties and Responsibilities:Monitor the operating condition of all HVAC, plumbing, and electrical equipment.Coordinate preventive...

  • Chief Operating Officer

    19 hours ago

    Rockville, Maryland, United States The Montgomery County Coalition Full time

    (Hybrid: three days in-office; local travel required)  Position Overview The Chief Operating Officer (COO) is a key member of MCCH's Executive Leadership Team and a trusted strategic partner to the CEO. This hands-on leader will oversee and strengthen the organization's internal operations, ensuring that our systems, people, and infrastructure effectively...

  • Operations Manager

    7 days ago

    Rockville, Maryland, United States Marriott International Full time $55,000 - $60,000 per year

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationCourtyard by Marriott Rockville, 2500 Research Boulevard, Rockville, Maryland, United States, 20850ScheduleFull TimeLocated Remotely?NPosition Type ManagementPay Range: $27.50-$30.29 per hourBonus Eligible: YJOB SUMMARYSupports the successful execution of all operations in...

  • Lead Technology Support Engineer

    7 days ago

    Rockville, Maryland, United States Capital Bank, N.A. Full time $95,000 - $125,000 per year

    About UsCapital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and...

  • Lead, Plant

    14 hours ago

    Rockville, Maryland, United States X-energy Full time

    X-energy LLC conducts a thorough recruiting process and will never issue offers without interview to discuss qualifications and responsibilities. All applications will be submitted via our company career page,www.x-. We will never ask you to provide payment information as part of the recruiting process. If anyone claiming to represent X-energy directs you in...

  • Lead, Mechanical Engineering

    5 days ago

    Rockville, Maryland, United States X-energy Full time $146,000 - $184,690 per year

    X-energy LLC conducts a thorough recruiting process and will never issue offers without interview to discuss qualifications and responsibilities. All applications will be submitted via our company career page, www.x- We will never ask you to provide payment information as part of the recruiting process. If anyone claiming to represent X-energy directs you in...