PV Support Engineer

Job Description & Skill Requirement:

1. GT Technical Support Engineer -
2. Serve primary technical lead for all issues reported by customer/integrator post-delivery and provide technical support to customer by phone while collaborating with case managers, project managers, field service and engineering to drive issue resolution
3. Work with internal factories and external suppliers for all equipment within the integrated inverter solution - central and string inverter factories, bus duct, distribution transformers, control panels, inverter racks, skid integrators to resolve POST Delivery issues at customer site or prior to shipment from Skid Integrators
4. After initial evaluation from After Sales Tech support (in GT GCC), the Tech Support Engineer is the used to support high level technical issues on any GT solution. This will include Firmware, Software issues, Hardware issues to provide resolution to the customer
5. Collaborate with engineering and R&D teams to escalate complex issues and propose design improvements or firmware updates.
6. Support site visits as needed for evaluation of issues and field service support
7. Identify potential contributors to the issue reported by the customer, recommend most optimal resolution actions in terms of phone consulting/troubleshooting, identifying replacement parts and concluding potential need, timing and scope of field service mobilization while balancing project cost and customer needs.
8. Drive technical conversation with suppliers to conclude fastest and most optimal technical solution
9. Support PM with technical data to support commercial impact conversations for cost recovery from customer and suppliers
10. Work with Procurement/Supply Chain to ensure changes/improvement in 3rd party products that make up the PV solution are part of the standard solution
11. Document and track technical issues through support ticketing systems, ensuring timely resolution and follow-up.
12. Track and maintain data on failure types/key contributors to failure to report into quality management to help them perform trend analysis and 'root cause analysis' of the issues reported by customer and recommend preventative actions
13. Perform fault analysis, event report interpretation for all issue types including those associated with monitoring & control OR communication parameter settings reviews to identify root causes of system disturbances or equipment malfunctions and drive creation and submittal of customer documentation with all parties.
14. Stay current with standards and practices such as IEEE, IEC, and NERC PRC requirements and other standards for GT solutions.
15. KPI - mitigate project nonconformance/warranty cost.

"LTTS is an Equal Opportunity Employer and maintains a clear policy against discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. As an inclusive organization, we actively endorse equal opportunities for all candidates with the right mix of talent, skills, and potential. We encourage applications from a diverse pool of candidates and selection for roles will solely be based on individual merit."

"L&T Technology Services LTD is an equal opportunity employer and is committed to providing reasonable accommodation to qualified individuals with disabilities. If you require any accommodation to participate in the recruitment process or to perform the essential functions of the job, please let us know. We will work with you to provide reasonable accommodation in accordance with applicable law."