Application Support Engineer
7 days ago
Required Skills & Qualifications
- Providing technical support to end-users over the phone and via email, routing issues to proper departments and ensuring the smooth functioning of Andor applications
- Experience with basic computer hardware/software
- Exceptional written and oral communication skills
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
- Provide technical support to end-users over the phone and via email
- Route issues to proper departments and ensure the smooth functioning of applications
- Communicate effectively with clients, resolving or escalating issues as required
- Create and manage helpdesk tickets, escalating to the proper teams when necessary
- Participate in meetings with clients and project managers, providing necessary updates and information
- Inclusive and diverse workplace environment
For immediate consideration please click APPLY
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