Account Executive

Job Title: Account Executive

Location: Based at CAK (Akron-Canton Airport), with regular travel

Reports To: Ownership/Executive Leadership

Travel Requirement: 2-3 nights per week overnight travel required

Position Summary:

FoxTrot Aviation Services is seeking a highly motivated, results-driven Account Executive to serve as the primary liaison for our top 20 customers by revenue as well as managing contracts and assisting with RFPs. This dynamic role is ideal for a business-minded professional with a passion for aviation, customer success, and strategic relationship management. The successful candidate will play a critical role in enhancing client satisfaction, improving operational outcomes, renegotiating and renewing contracts, and driving sustained revenue growth.

Key Responsibilities:

• Client Management & Communication:
  • Maintain consistent communication and daily engagement with FoxTrot's top 20 revenue-generating customers.
  • Schedule and lead Quarterly Business Reviews (QBRs) with each key client, ensuring actionable outcomes and documented follow-through.
  • Build strong relationships by understanding client priorities, anticipating needs, and proactively addressing concerns.
    • Successful KPI build relationship with one to two levels above POC and below as well
• Contract Oversight & Negotiation:
  • Creating proposals for prospective clients
  • Assisting operations personnel with pricing
  • Lead the renegotiation and resigning of client contracts in coordination with internal stakeholders.
  • Upload new contracts in to contract management software and track when the contract is coming for renewal. Then start process for resigning at least 6 months prior to contract expiring
  • Ensure all contracts are current, properly executed, and aligned with operational capabilities and financial goals.
  • Run WBS financial models to ensure pricing is adequate for the resigning - ensure at least a COL increase (~3%)
• Site Oversight & Quality Assurance:
  • Conduct regular site visits to assess operational effectiveness, profitability, and service compliance.
  • Perform quality audits based on contractual statements of work (SOWs), with follow-up on corrective actions where needed.
  • Partner with operations teams to support sustainable staffing, efficient workflows, and customer satisfaction.
  • Work with Regional Managers and Directors on any issues the locations are having or struggling with being the mediator between client and operations.
• Operational Documentation & Compliance:
  • Manage the bi-annual update of Operational Manuals to reflect current practices, expansions, or modifications.
  • Collaborate with management to ensure internal processes meet company standards and align with contractual expectations.
• Corporate Representation & Business Development:
  • Attend and represent FoxTrot at trade shows, conferences, and corporate-sponsored events (e.g., hospitality, sporting events).
  • Develop new business opportunities through relationship expansion and cross-vertical selling.
  • Organize and host client entertainment in coordination with ownership, including golf outings and industry mixers.
  • Maintain and manage FoxTrot giveaways and client boxes (swag store)

Qualifications:

• Minimum 2 years of experience in account management, client services, or business development, preferably in aviation, facilities, or service-based industries.
• Strong negotiation, communication, and interpersonal skills.
• Excellent organizational skills with a results-oriented mindset and high attention to detail.
• We must be comfortable with travel (2-3 nights per week) and working in a fast-paced, client-facing environment.
• Golfing experience required; must maintain a valid USGA GHIN handicap of 15.0 or lower.
• Proficient in Microsoft Office Suite, HubSpot, and presentation tools.
• Self-motivated, accountable, and able to work independently with limited supervision.

What Success Looks Like at FoxTrot:

• Proactive Ownership: Takes initiative in client challenges, contract timelines, and market opportunities.
• Operational Awareness: Understands the full scope of FoxTrot services and can align customer expectations with operational delivery.
• Financial Savvy: Balances customer satisfaction with sustainable margins and operational efficiency.
• Professional Integrity: Represents the FoxTrot brand with class, diplomacy, and discretion—especially at high-visibility events.

Benefits

• Competitive salary and benefits package
• Opportunities for professional development and growth – this role has large upside opportunities
• Collaborative and supportive work environment
• Exposure to high-level decision-making and strategic initiatives
• 401(k) match
• Paid Time Off
• Hybrid work - ability report to the office 3 days per week when not traveling.
• Medical/Dental Insurance Coverage

The Culture

FoxTrot is not a typical service company. We are a highly aggressive, tight knit, caring group of action oriented individuals.

We are growing at 45%+ per year due to our excellent reputation and high standards. This job may not be right for someone with extensive outside commitments or side hustles. We need your full focus.

We are fearless; our team is relentlessly building new, and robust systems This role is entrepreneurial and may not be right for an individual who prefers high levels of structure and siloed roles.