Director of Operations
2 weeks ago
Reports to: President
Company Overview
Our client is a rapidly growing brand focused on delivering premium, customized storage solutions that create a "Wow" experience for every customer. Their team thrives on entrepreneurial thinking, operational excellence, and an unwavering focus on quality and
consistency. With a nationwide franchise network and ambitious growth targets ahead, they are building a world-class team to scale with purpose and precision.
Position Summary
The Director of Operations will play a critical leadership role in ensuring smooth execution across our franchise and manufacturing operations. This individual will be expected to quickly become a product and process expert, lead a small but high-impact team, and drive improvements in training, quality control, materials flow, and day-to-day support for franchise partners.
Reporting directly to the President, this role requires a strong operator with a hands-on mindset, capable of jumping in where needed while also maintaining a strategic view of our operational infrastructure. The ideal candidate brings experience in systems/process development, cross-functional coordination, and team leadership in a growth-oriented environment.
Key Responsibilities
1. Operational Oversight & Execution
- Become a subject matter expert in all product categories, systems, and fulfillment processes
- Own the installation support and training process - responsible for building and maintaining the workflows, tools, and materials that enable franchise partners and their installers to execute successfully
- Develop, document, and optimize SOPs to drive consistency across franchise operations
- Monitor KPIs to ensure service quality, lead time reliability, and process adherence
- Serve as a key point of contact for franchise partners on operational matters
- Identify and resolve recurring pain points by driving actionable solutions that can scale across markets
- Lead a small operations team, setting clear expectations and driving accountability
- Support professional development through mentorship, coaching, and process ownership
- Foster a culture of ownership, problem-solving, and continuous improvement
- 5+ years in operations, logistics, or product-based leadership roles, ideally in a franchise, construction, or home services business
- Proven ability to quickly master technical product knowledge and translate it into clear processes
- Experience leading or mentoring small teams; strong interpersonal and communication skills
- Strong hands-on experience with operational tools and platforms including CRMs and workflow optimization tools
- Highly organized, resourceful, and comfortable wearing multiple hats in a scaling business
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