Customer Service Support Specialist

Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team. HOW A CUSTOMER SERVICE SUPPORT SPECIALIST WILL MAKE A DIFFERENCE: * Assess and validate requirements for stand-alone tablets and other IT equipment used for training courses. * Track hardware devices and software licenses and to be proactive to ensure nothing enters end-of-life status, ensuring devices and licenses have been identified for procure replacement. * Provide Tier 1 and Tier 2 support to include access administration, desktop support, problem resolution to IT systems and applications, support to classroom IT systems, and to initiate IT hardware and software procurements, * Provide operations and maintenance support and access administration to an application that resides in a cloud environment to ensure the application runs smoothly and efficiently. * Track, monitor, and communicate the status on procurements and installations. * Provide polished skills in customer service while managing customer expectations. * Track and perform operations and maintenance of stand-alone laptops per security regulations to include updating the anti-virus and patches to the operating system. * Responsible for moving data between different procured systems, according to security guidelines and procedures. REQUIRED SKILLS AND DEMONSTRATED EXPERIENCE: * Demonstrated experience with, but not limited to, MS Office suite, Adobe products to include Captivate and Connect and Skype * Demonstrated experience with standard operational Windows environment, including but not limited to, desktop hardware, software, peripherals, and web technologies. * Demonstrated experience with requirements management * Demonstrated experience in account management including access management of systems and applications and for applications in a cloud environment. * Effective oral and written communication skills. * Experience with delegation of duties, knowledge sharing, and cross training in a team environment. * Ability to identify and initiate process improvements. * Experience with procurement mechanisms and processes for hardware and software procurement orders. * Assessing and validating requirements for stand-alone tablets to include operations and maintenance and to keep system security plans up-to-date. DESIRED SKILLS AND DEMONSTRATEED EXPERIENCE: * Demonstrated experience with IT security guidelines and policies. * Experience with procurement mechanisms and processes for hardware and software procurement orders. * Basic knowledge of Project Management concepts and principles. * Ability to clearly and accurately explain rules, procedures, and highly complex technical information both orally and written. * Experience with transferring data between different systems. WHAT YOU'LL NEED TO SUCCEED: * Education: Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience. * Required Experience: 3 years of related * Security Clearance Level: TS/SCI with Polygraph * Location: Vienna, VA - On Customer Site * Hours: M-F 7:00 am-3:00 pm * U.S. Citizenship Required GDIT IS YOUR PLACE: * 401K with company match * Comprehensive health and wellness packages * Internal mobility team dedicated to helping you own your career * Professional growth opportunities including paid education and certifications * Cutting-edge technology you can learn from * Rest and recharge with paid vacation and holidays VA_2025Alumni GDITEnhanced2025 OpportunityOwned GDITCareers WeAreGDIT JET Work Requirementsbfb3568a-762b-4989-884b-a9682aa104ca