Customer Service Representative

5 hours ago

McLean, VA, United States Ampcus Full time
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Customer Service Representative - Benefits Enrollment Analyst Location: Mclean, VA ( Remote ) Summary: To assist the Principal HR Specialist/Sr. Specialist in an assigned Human Resource sub-function such as HR Help Center. Responsibilities:
  • HR Help Center: Process associate's concerns, inquiries, and requests relating to Benefits enrollment: Handles and resolves Tier 1 cases within 24 hours following quality standards of Local Work Instructions and HR Operations' Official Playbook; Redirects and assigns Tier 2 cases to appropriate HR functions and ensures resolution.
  • Acts as front-facing HR resource to associates for other HR admin requirements.

Qualifications:
  • High school graduate

Skills Required:
  • Good oral and written communication skills for business correspondences
  • Analytical skills
  • Customer focused
  • Contact Center Experience
  • Reporting skills
  • Has experience in utilizing Workday & Ticketing Tools
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

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