Front of House Supervisor

3 days ago

Chester, MD, United States Chick-fil-A Full time
Front of House Shift Supervisor (Full-Time)

Location: Chick-fil-A Kent Island

Schedule: Full-Time (including evenings and weekends)
About Chick-fil-A

At Chick-fil-A, we are committed to serving our guests with excellence and creating a welcoming, community-focused environment. Our team thrives on strong values, leadership, and a passion for service. As a Front of House Shift Supervisor, you will play a vital leadership role in maintaining our standard of operational and guest service excellence.
Job Summary

As a Front of House Shift Supervisor, you will lead the front-of-house team during shifts, ensuring smooth operations, outstanding guest experiences, and a positive, productive team environment. You will be responsible for shift execution, team support, problem-solving, and helping drive Chick-fil-A's culture of service and hospitality.
Key Responsibilities
  • Supervise and coordinate front-of-house team members during assigned shifts
  • Ensure excellent customer service is being provided at all times
  • Lead opening and/or closing duties, including cash handling, reporting, and cleanliness checks
  • Train and coach team members on best practices and uphold operational standards
  • Handle guest concerns with professionalism and a solution-oriented mindset
  • Communicate with leadership and kitchen supervisors to maintain efficient operations
  • Uphold food safety and sanitation standards
  • Support a positive and collaborative team culture
  • Foster a sense of urgency while maintaining quality and friendliness
Qualifications

  • Must be at least 18 years old
  • Previous Chick-fil-A or restaurant experience preferred but not necessary
  • Strong leadership, communication, and interpersonal skills
  • Ability to work in a fast-paced environment and manage multiple priorities
  • Available to work a flexible schedule, including mornings, evenings, and Saturdays
  • A servant leadership mindset and a heart for hospitality
  • Reliable, punctual, and professional in conduct and appearance
Perks & Benefits

  • Sundays off
  • Free meals during shifts
  • Leadership development and advancement opportunities
  • A positive, values-based work culture
  • Uniforms provided
Work schedule
  • 8 hour shift
Benefits
  • Flexible schedule
  • Paid time off
  • Health insurance
  • Dental insurance
  • 401(k)
  • Vision insurance
  • 401(k) matching
  • Employee discount
  • Paid training

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