Front Desk Supervisor
3 weeks ago
Front Desk SupervisorCompany: Shamin HotelsReports To: Front Office Manager, AGM, and General ManagerDepartment: OperationsEmployment Type: Full-TimeSalary Range: $17.00 - $18.50 HourlyJob Shift: AnyJob Category: Hospitality - HotelTravel Percentage: NoneJob SummaryThe Front Desk Supervisor is responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service, and assisting in the training and development of front desk associates. This role requires strong leadership, problem-solving skills, and the ability to handle guest concerns efficiently while maintaining a welcoming and professional environment.Key ResponsibilitiesSupervise front desk staff, ensuring smooth operations and adherence to company policies and procedures.Provide excellent customer service by addressing guest inquiries, concerns, and special requests promptly and professionally.Assist with the check-in and check-out process, ensuring accuracy and efficiency.Train and mentor front desk associates to uphold high service standards.Monitor room availability, reservations, and rates to maximize occupancy and revenue.Handle guest complaints and resolve issues to ensure guest satisfaction.Oversee cash handling procedures, billing, and financial transactions at the front desk.Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences.Enforce safety and security procedures to protect guests and staff.Assist in scheduling and managing front desk team members' shifts.Ensure compliance with hotel brand standards and operational policies.Qualifications & SkillsHigh school diploma or equivalent required; hospitality or business-related degree preferred.Previous experience in a hotel front desk role, preferably in a supervisory capacity.Strong customer service, communication, and problem-solving skills.Proficiency in hotel management software and Microsoft Office Suite.Ability to work flexible hours, including nights, weekends, and holidays.Leadership and team-building skills with a focus on employee development.Ability to multitask and handle stressful situations professionally.Work EnvironmentStanding for extended periods.Interacting with guests, team members, and hotel management in a fast-paced environment.May require lifting luggage or other items up to 25 lbs.
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Front Desk Agent
1 day ago
West Chester, Pennsylvania, United States Gulph Creek Hotels Full timeFront Desk Agent Job Description About Company:Gulph Creek Hotels is widely recognized as the leading hotel management company on the East Coast. Our portfolio of managed properties consistently outperforms the market and exceeds financial return expectations. Established in 1995, Gulph Creek Hotels represents some of the most prestigious brands in the...
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Front Desk Agent
5 days ago
West Chester, Ohio, United States Rainmaker Team Full time←Back to all jobs at RAINMAKER TEAM LLCFront Desk Agent - Multiple Shifts Avid Hotel West ChesterIntroduction:We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have...
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Front Desk Agent
1 week ago
Chester, United States Shamin Hotels Full timeGuest Service AgentCompany: Shamin HotelsOrganizational Structure: OperationsReports To: Front Office ManagerSupervision: NonePay Structure: Hourly, Paid Bi-weeklyPosition Overview:The Guest Service Agent is responsible for checking guests in and out of their rooms. They work with guests both in-person and online to reserve their rooms, answer any questions...
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Front Desk Agent
7 days ago
Chester, United States Shamin Hotels Full timeGuest Service Agent Company: Shamin Hotels Organizational Structure: Operations Reports To: Front Office Manager Supervision: None Pay Structure: Hourly, Paid Bi-weekly Position Overview: The Guest Service Agent is responsible for checking guests in and out of their rooms. They work with guests both in-person and online to reserve their rooms, answer any...
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Front of House Supervisor
1 week ago
Chester, MD, United States Chick-fil-A Full timeFront of House Shift Supervisor (Full-Time)Location: Chick-fil-A Kent Island Schedule: Full-Time (including evenings and weekends) About Chick-fil-A At Chick-fil-A, we are committed to serving our guests with excellence and creating a welcoming, community-focused environment. Our team thrives on strong values, leadership, and a passion for service. As a...
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Front of House Supervisor
4 days ago
Chester, MD, United States Chick-fil-A Full timeFront of House Shift Supervisor (Full-Time)Location: Chick-fil-A Kent Island Schedule: Full-Time (including evenings and weekends) About Chick-fil-A At Chick-fil-A, we are committed to serving our guests with excellence and creating a welcoming, community-focused environment. Our team thrives on strong values, leadership, and a passion for service. As a...
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Front of House Supervisor
2 weeks ago
Chester, MD, United States Chick-fil-A Full timeFront of House Shift Supervisor (Full-Time)Location: Chick-fil-A Kent Island Schedule: Full-Time (including evenings and weekends) About Chick-fil-A At Chick-fil-A, we are committed to serving our guests with excellence and creating a welcoming, community-focused environment. Our team thrives on strong values, leadership, and a passion for service. As a...
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Front of House Supervisor
18 hours ago
Chester, MD, United States Chick-fil-A Full timeFront of House Shift Supervisor (Full-Time)Location: Chick-fil-A Kent Island Schedule: Full-Time (including evenings and weekends) About Chick-fil-A At Chick-fil-A, we are committed to serving our guests with excellence and creating a welcoming, community-focused environment. Our team thrives on strong values, leadership, and a passion for service. As a...
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Front Desk Agent
1 week ago
Chester, VA, United States Shamin Hotels Full timeGuest Service Agent Company: Shamin Hotels Organizational Structure: Operations Reports To: Front Office Manager Supervision: None Pay Structure: Hourly, Paid Bi-weekly Position Overview: The Guest Service Agent is responsible for checking guests in and out of their rooms. They work with guests both in-person and online to reserve their rooms, answer any...
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Front Desk Agent
1 week ago
Chester, VA, United States Shamin Hotels Full timeGuest Service Agent Company: Shamin Hotels Organizational Structure: Operations Reports To: Front Office Manager Supervision: None Pay Structure: Hourly, Paid Bi-weekly Position Overview: The Guest Service Agent is responsible for checking guests in and out of their rooms. They work with guests both in-person and online to reserve their rooms, answer any...
