Intake/Outreach Coordinator

JOB PURPOSE:

Under the supervision of the Program Manager, this position provides support with community outreach coordination to ensure promotion of services and program success; as well as conducting full eligibility screenings to potential program participants and their family members.

ESSENTIAL JOB RESPONSIBILITIES:

The Intake Coordinator/Outreach will conduct outreach and networking activities in the community; such as help plan and execute events to support U.S. Customs and Border Protection (CBP) employees, and their family members and essential meetings as requested. Promote the success and reputation of the Workforce Wellness Program and provide exceptional service. Conduct initial eligibility screening of individuals and family members seeking program assistance. Provide general information of internal services and community referrals to individuals not meeting program eligibility/requirements and/or individuals not scheduled with a Case Manager due to program capacity. Major duties of the Intake Coordinator/Outreach include:

• Set up initial client file for clients and their families entering the program.
• Assign clients to needed assistance (wellness, fitness, case management, clinician, etc.), track clients progress through the program.
• Prepare and keep data, files, reports, drafts and accurate reporting of intake/referral/list activities. Collect fiscal data to assist with the completion of monthly, quarterly and annual
  
  reports.
• Assist the Program Manager in monitoring the programs referrals, intakes and wait list and report on the programs predetermined objectives;
• Manages daily assignments and ensures deadlines are met and work is completed correctly
• Monitor the progress of the client concurrent with the program and adjust as necessary to ensure the successful completion of intakes/outreach efforts, weekly brief with BH Director
• Support planning and coordination of the program and its activities
• Conduct outreach with potential referral sources; foster positive ties with third party vendors, special groups, and community organizations throughout the city.
• Implement and execute effective outreach strategies to match the specific aims of the Workforce Wellness Program.
• Host and attend clinic and community events as a representative of the Endeavors.
• Act in all communication efforts with internal and external parties with the highest ethical standards to help build positive relationships.
• Communicate with team members to ensure maximum efficiency
• Report outreach efforts weekly to the program manager and collaborate with program personnel to continuously improve the outreach process. Evaluates event success and prepares reports as requested by direct leadership.
• Project management or event planning experience is highly desirable.
• Prior experience in mental health outreach within community and/or veteran organizations is preferred.
• Immediately reports emergencies to the BH Director-PM
• Other duties as assigned
• Demonstrate Exceptional customer service, in Everythingyou do, by placing the child, family, Veteran or client firstto supportour mission to "Empower people to build better lives for themselves, their families, and their communities."
  

ESSENTIAL QUALIFICATIONS:

EDUCATION: Bachelor's degree in related field preferred, or equivalent experience.

EXPERIENCE:

• Proven ability to work cohesively as part of an interdisciplinary team
• 1+ years case management experience. 2+ years in a customer service focused environment preferred.
• Experience with law enforcement, veterans & their families a strong plus.
• At least two years' experience in supervisory roles preferred
• 2-3 years in outreach and marketing activities preferred
  

ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined at the employer's sole discretion. Works business hours but the position requires support before and after workday and weekends as assigned.

LICENSES: Driver's License with clear record and must pass a background screening.

VEHICLE: Must have daily use of a vehicle without prior notice.

OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email hr@endeavors.org or speak with your recruiter.

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at recruiting@endeavors.org. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.