Care Management Support Coordinator

2 weeks ago

McAllen, TX, United States Pyramid Consulting Full time

Immediate need for a talented Care Management Support Coordinator . This is a 06 months contract opportunity with long-term potential and is located in McAllen, TX(Onsite). Please review the job description below and contact me ASAP if you are interested.

Job Diva ID: 25-93118

Pay Range: $16.00 - $17.00 /hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

  • Conduct outreach calls to members to assist with care plan follow-ups, resource coordination, appointment scheduling, and general inquiries
  • Provide education and guidance to members and caregivers regarding program processes, available services, and next steps
  • Support members by connecting them with community resources and health plan services to promote high-quality care experiences
  • Address member and provider inquiries, explain procedures and protocols, and escalate issues when necessary
  • Perform onboarding and administrative tasks such as sending welcome packets, educational materials, and other correspondence
  • Maintain and update non-clinical member records in accordance with current policies and regulatory guidelines
  • Use knowledge of available benefits, local programs, and social resources to make appropriate referrals for Social Determinants of Health (SDOH) needs
  • Participate in team huddles, meetings, and training sessions as required
  • Meet daily performance metrics and comply with all organizational policies and standards
  • Perform other duties as assigned
Key Requirements and Technology Experience:
  • Key Skills; Proficient in English and Spanish both .
  • At least 1 year of experience in healthcare or medical .
  • Experience with appointment scheduling .
  • Should be comfortable for onsite training in McAllen
  • High School diploma or GED required
  • 1-2 years of related experience required
  • Experience in high-volume inbound and outbound calling is strongly preferred
  • Appointment scheduling experience
  • Bilingual (Spanish)
  • Proficiency with Microsoft Office applications
  • Knowledge of healthcare processes or medical experience
Our client is a leading Healthcare Insurance Company Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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