Care Management Support Coordinator I

2 weeks ago


McAllen, TX, United States Pyramid Consulting Full time

Immediate need for a talented Care Management Support Coordinator I. This is a 06 Months Contract opportunity with long-term potential and is located in McAllen TX (Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-93114

Pay Range: $16 - $17/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

  • Outreach to member providing education and training to care givers and members for transition
  • Inbound and outbound calls
  • 30-245 min calls
  • Supports administrative care management activities including performing outreach, answering inbound calls, and scheduling services.
  • Serves as a point of contact to members, providers, and staff to resolve issues and documents member records in accordance with current state and regulatory guidelines.
Key Requirements and Technology Experience:
  • Skills-("SCHEDULING COORDINATOR" OR SCHEDULER OR "APPOINTMENT SCHEDULING") AND (MEDICAL OR HEALTHCARE OR MEDICAID OR MEDICARE) AND ("INBOUND CALLS" OR "OUTBOUND CALLS") AND (SPANISH).
  • High call volume experience.
  • Previous appointment scheduling experience
  • Microsoft Office, 1 year of medical experience , be adaptable with a changing past, fast pace multitasking , Bilingual (Spanish) required
  • Daily metrics
  • Monthly audits for calls and performance
  • Call to call turn around time
  • Daily Team huddles
  • 1x week team meetings
  • 1 on 1 monthly/ bi monthly
  • Training members that are transitioning
  • Attendance for first 90 days is crucial no PTO
  • No days of core training missed
Our client is a leading Healthcare Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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