Current jobs related to L'Oréal Luxe Counter Manager - New York, NY - L Oreal USA

  • Counter Manager

    2 weeks ago

    New York, NY, United States Diptyque Full time

    Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to...

  • FOH - Counter Attendant / Barista

    18 hours ago

    New York, NY, United States SA Hospitality Group Full time

    SA Hospitality Group is Italian at heart, the vision of Gherardo Guarducci and Dimitri Pauli who have translated old-world sensibilities to appeal to modern-day New York City clientele. Since 2003, SA Hospitality Group has expanded to a selective group of iconic New York neighborhoods with its three brands: Sant Ambroeus, Casa Lever, Felice with 24...

  • FOH - Counter Attendant / Barista

    3 days ago

    New York, NY, United States SA Hospitality Group Full time

    SA Hospitality Group is Italian at heart, the vision of Gherardo Guarducci and Dimitri Pauli who have translated old-world sensibilities to appeal to modern-day New York City clientele. Since 2003, SA Hospitality Group has expanded to a selective group of iconic New York neighborhoods with its three brands: Sant Ambroeus, Casa Lever, Felice with 24...

  • Cosmetics Counter Manager

    2 weeks ago

    New York, NY, United States Bloomingdale's Full time

    Day-1 Medical, Dental, Vision Benefits for eligible colleagues Competitive Pay Paid Time Off Flexible Holiday Time-Off & Flexible Scheduling Instant access to earned wages with PayActiv Enhanced benefits: pet, home & auto insurance & more 401(k) plan options available Bonus earning opportunities Growth potential opportunities Employee Discount at...

  • Pomme Palais Counter Attendant

    1 week ago

    New York, NY, United States Lotte New York Palace Full time

    Essential Functions: Greets all customers with a friendly smile. Honors customers by providing quick, friendly, and personal service. Initiates dialogue and develops rapport with customers by learning their names, favorite drinks and food items. Generates customer satisfaction; responds appropriately to customer concerns. Communicates customer...

  • Pomme Palais Counter Attendant

    1 week ago

    New York, NY, United States Lotte New York Palace Full time

    Essential Functions: Greets all customers with a friendly smile. Honors customers by providing quick, friendly, and personal service. Initiates dialogue and develops rapport with customers by learning their names, favorite drinks and food items. Generates customer satisfaction; responds appropriately to customer concerns. Communicates customer...

  • Pomme Palais Counter Attendant

    7 days ago

    New York, NY, United States Lotte New York Palace Full time

    Essential Functions: Greets all customers with a friendly smile. Honors customers by providing quick, friendly, and personal service. Initiates dialogue and develops rapport with customers by learning their names, favorite drinks and food items. Generates customer satisfaction; responds appropriately to customer concerns. Communicates customer...

  • Pomme Palais Counter Attendant

    3 days ago

    New York, NY, United States Lotte New York Palace Full time

    Essential Functions: Greets all customers with a friendly smile. Honors customers by providing quick, friendly, and personal service. Initiates dialogue and develops rapport with customers by learning their names, favorite drinks and food items. Generates customer satisfaction; responds appropriately to customer concerns. Communicates customer...

  • Vice President of Asset Management

    2 weeks ago

    New York, NY, United States L+M Development Partners Full time

    At L+M Development Partners, working together to build stronger communities is our mission. Our double bottom line philosophy means that we measure success not only in financial returns but also by the positive impacts we make in the communities we serve. Founded in 1984, L+M is a full-service real estate development firm that develops, invests, constructs,...

  • LMDP Preservation/Rehab Project Manager

    2 weeks ago

    New York, NY, United States L+M Development Partners Full time

    Overview Posted Friday, September 5, 2025 at 4:00 AM At L+M Development Partners, working together to build stronger communities is our mission. Our double bottom line philosophy means that we measure success not only in financial returns but also by the positive impacts we make in the communities we serve. Founded in 1984, L+M is a full-service real estate...

L'Oréal Luxe Counter Manager

2 weeks ago

New York, NY, United States L Oreal USA Full time
LUXE Counter Manager

Location: New York City Area

Division: L'Oréal Luxe

Reports to: Account Executive

Who We Are

At the heart of our company lies a dedication to innovation and progress. In all markets where we operate, we're committed to fostering excellence, empowering talented individuals, and leading the way in various industries.

Join L'Oréal: As the world's #1 beauty company, with a presence in over 150 markets, we are embarking on a transformative journey that embraces sustainability, digital innovation, and societal progress. We are dedicated to shaping the future of beauty by harnessing the power of technology, data, and science to tackle global challenges while staying true to our social and environmental commitments.

We're proud to have earned recognition as industry leaders in:
  • Most Innovative Companies - Fast Company, 2023
  • Top 5 - Most Attractive Companies Worldwide Among Business Students - Universum, 2023
  • Top 25 World's Best Companies - TIME, 2023
  • Top Companies for Executive Women - Seamount, 2023
  • Best Place to Work for Disability Inclusion - Disability Equal Index, 2023
With 86,000 dedicated employees spread across 150 countries, L'Oréal leads the global beauty industry and pioneers' beauty technology. Our portfolio comprises 36 international brands grouped into four divisions. For over a century, we've been committed to making beauty accessible to all, and our goal is to reach another billion consumers worldwide through innovation.

Now, it's your moment to shine. If you are experienced, embrace challenges, value continuous learning, and want to create a positive impact, we invite you to join our diverse teams. Whether you're an industry veteran or a seasoned professional, we are always on the lookout for exceptional talents to contribute to our mission.

In the L'Oréal Luxe Division, we create the very best of luxury beauty. Our Division has an unrivalled portfolio of 23 aspirational brands (Yves Saint Laurent, Kiehl's, Lancôme, Prada, and Urban Decay to name a few) and an incredibly talented team of 28k experts, making it perfectly equipped to meet the endless and all-encompassing demands of luxury consumers around the world.

A Day in the Life

This position will maximize team development to drive overall sales at the counter. The Counter Manager is responsible for: meeting and exceeding all sales goals, managing the team's department ranking, executing promotional activities and events, training and motivating staff, maintaining the Customer Registry Program, and participating in outreach programs.

Responsibilities
  • Continuous evaluation and awareness of Daily Business Record. Develop coaching for staff based on information learned from DBR. Check FLASH report intermittently to see BA status toward daily goal.
  • Work with the LUXE Beauty team on AUS/IPT development along with skincare penetration goal.
  • Set up appointment book with event dates, times and goals. Communicate event details and goals to each staff member. Track performance and coach to the needs of each staff member.
  • Counter should be "visit ready" at all times. Set to standard and counter pro direction. Responsible to call out any maintenance needs and visual updates to ensure 100% compliance to merchandising standards.
  • Maintain and oversee clean and organized counter operation. Ensure drawers, cabinets are neat, clean, organized and filled with stock and rotation of stock.
  • Ensure display units are updated and clean. Maintain out of stock and push lists on a daily/weekly basis.
  • Communicate goals to each BA and/or Freelancer. Observe selling interaction of all staff members and provide effective feedback for improvement. Reinforce training and conduct impromptu role plays and practice sessions. Distribute and monitor goals (daily, weekly, monthly, yearly).
  • Constantly strive to build relationships with inter-sell sales associates.
  • Gather team in the morning to share success stories, acknowledge top performer of previous day.
  • Consistently encourage and motivate staff to register and maintain active client list. Ensure daily client calls and follow up activities are happening for all staff members. Act as a role model and develop a client book and use the sample log to perfection.
  • Maintain daily communication with Department Manager and Account Executive. Communicate challenges, success stories and all pertinent information.
  • Have full awareness of store activities, regulations and policies.
  • Establish relationships with key departments (personal shopper, bridal, director of special events, visual).
  • Participate in all store meetings.
  • Review any new marketing or education bulletins and share concepts with team.
  • Work with AE to ensure stock levels for upcoming events.
  • Help set-up and/or take-down for event.
  • Maintain active list of freelance staff. Have awareness of top candidates in the marketplace.
Requirements
  • Minimum of 2 years as a Manager of a counter or single store location in a luxury or beauty retail environment.
  • Previous experience in customer service (preferably in the Beauty sector)
  • High School Diploma or GED required
  • Exceptional written communication skills with an ability to share the same empathy and guidance that customers expect in store
  • Strong customer service mindset
  • Must have demonstrated strength of both operational management and people management.
  • Ownership over the questions you are required to respond to, doing so effectively and in a timely manner while knowing when to escalate
  • Strong time management and organizational skills to manage high volume of in-store interaction
  • Digitally savvy - you pick up digital tools quickly and know how to be effective using social media
  • Embrace change as this role has room to grow and so does the successful candidate
  • Connect with our clients to provide good solutions and after sales/clientele
  • Ability to work flexibility during retail hours, which is likely to include evenings, weekends, and holidays
  • Must be able to work on your feet all day
  • Walk up and down a flight of stairs and/or ladder if necessary
  • Lift up to 25 lbs on a regular basis


What We Offer

Salary Range: $70,000 - $98,000 + commission + override (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level

Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)

Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time & More)

Access to Company Perks (VIP Access to L'Oréal's Internal Shop for Discounted Products, Monthly Mobile Allowance)

Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More

Employee Resource Groups (Think Tanks and Innovation Squads)

Access to Mental Health & Wellness Programs

Your Future Team

Sales at L'Oréal is about the driving force behind the company's success We create relationships with our clients, identify their needs and design products that make a difference in their lives. Every day, we make a positive impact on someone's business or life.

We Are Committed and Engaged

Don't meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you're excited about this role but your past experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyways You may just be the right candidate for this or other roles

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you are a qualified individual with a disability or a disabled veteran and need a reasonable accommodation during the application or hiring process, please contact [email protected]. If you need assistance to accommodate a disability, you may request an accommodation at any time.

All of your information will be kept confidential, to the maximum extent permitted by law, according to EEO guidelines.

Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other's health & safety in mind.