Service Order Administrator

2 weeks ago

Houston, TX, United States Flow Control Group Company Full time
Company: Fluid Flow Products

About Us:

Fluid Flow serves the industrial marketplace with a comprehensive line of compressed air, filtration, measurement and control, and process equipment products and services from leading manufacturers. Our mission statement, "Adding Value to Quality Products," reflects our commitment to helping customers maximize the performance and profitability of their operations through our industry-leading technical support, service, and solutions. Our industrial process experts are on-call to answer your questions and provide you with solutions to your most challenging application needs.

We sell premium compressed air equipment with captive aftermarket. We repair this equipment on-site and on-demand, to ensure complete customer satisfaction.

Website: https://fluidflow.com/

Summary

A Service Order Administrator is a detail-oriented professional who manages the full lifecycle of service orders, from entry to delivery and issue resolution. This role requires collaboration across various internal teams (Service Coordinators, Service Manager, Support Team, warehouse staff) and external vendors to ensure accuracy and meet tight deadlines.

Responsibilities
  • Works with Service Coordinators and Service Manager
  • Order Entry of Service Orders
    • Ensures accurate and timely service order entry & preliminary processing along with document control for shipments
  • Works with Support Team to meet required deliveries.
    • Serve as primary FFP contact order status questions.
    • Managing purchase orders, expedites to meet service deadlines for specialty service parts
  • Working with warehouse staff to ensure service jobs are being staged/shipped timely
    • Communicating special requirements about incoming shipments
  • Maintaining cordial working relationships with vendors & supervising vendor activities & Internal and External FFP teams
  • Arranging LTL/SPECIAL shipment pertaining to Service/Repair projects
    • UPS/FedEx Entry Cross-training/Redwood Logistics
  • Liaison for freight discrepancy issues pertaining to service jobs
    • Warranty issues, short shipments, etc.
Experience
  • Detailed-oriented
  • Prophet 21 or Epicor experience preferred (ERP system)
  • Heavy Microsoft office use (Word, Excel, Outlook)
  • Salesforce knowledge preferred
  • Highly flexible, team player, motivated, dependable


#fluidflow
#manycompaniesoneteam
#FCGcareers
#flowcontrolgroup

Fluid Flow Products operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG's distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.

Why Build a Career with Us?

Everyone's an Owner of the Company: Because every team member contributes to Flow Control Group's success, everyone has the benefits of ownership Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.

Training: FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunities: At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.

Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.

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