IT Support Engineer

2 weeks ago

Fremont, CA, United States Merge IT LLC Full time

Our enterprise-level client is seeking to add an IT Support Engineer to the team in Fremont, CA. Please see below for full details-

Job Notes:
-- 6-month contract / extensions possible, but not guaranteed.
-- Onsite in Freemont, CA 94538
-- Drug & Background required.

Pay Rate = $32 W2 per hour plus benefits

Specifics from the client:

  • Interact with users to understand and document all IT issues.
  • Install and maintain computer systems and peripherals in accordance with established standards and guidelines.
  • Perform administrative duties, including asset tracking and management, IT inventory maintenance, processing purchase requisitions, managing shipping, and providing general support to team members.
  • Assist with the planning and implementation of IT projects across multiple sites.
  • Provide first-level IT support for business users Perform analysis, diagnostics, and resolution of user computer problems, and implement corrective solutions.
  • Install, configure, test, maintain, and troubleshoot end-user workstations and related hardware and software.
  • Open service requests and manage warranty repairs with hardware vendors.
  • Manage the new user request process, including configuration, setup, inventory, and testing of new user computers prior to delivery.
Key Responsibilities:
  • Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities
  • Reimage and deploy PCs as part of refresh or break/fix processes
  • Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
  • Support users with Office 365 applications and Windows OS issues
  • Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools
  • Collaborate remotely with team members across other locations to resolve complex issues
  • Perform basic hands-and-feet network support: check switch power status, create console sessions as directed
  • Ensure timely and professional communication with end users and team leads
Technical Environment & Minimum Requirements:
  • Strong experience supporting Windows desktop environments
  • Proven hands-on experience with Office 365 at the deskside level
  • Basic knowledge of device imaging, reimaging, and PC deployment best practices
  • Excellent problem-solving and customer service skills
Nice to Have:
  • Experience using ServiceNow or similar ticketing systems
  • Familiarity with Windows Autopilot deployments
  • Hands-and-feet network support (switch checks, console sessions)
Certifications:
  • Certifications such as A+, MCP, or ITIL are a plus but not required
Why Work with Merge IT?
We don't just connect people with jobs, we connect top IT talent with game-changing opportunities at some of the biggest names in tech, finance, healthcare, and more. Our team is passionate about helping you land the role that propels your career forward.

Let's Stay Connected
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Be You. With Us.
Merge IT is an equal opportunity employer. We value diversity in all forms and are committed to creating a workplace where everyone can thrive. All employment is subject to verification of eligibility to work in the U.S. per federal law.

Your next opportunity starts here. Let's make it happen.

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