Customer Support Engineer
1 week ago
Benefits: Comprehensive Corporate Benefits Package (Medical, Dental, PTO, 401K with match)
Travel: Local Travel/mileage reimbursement
Job Responsibilities:
- Install, repair, and maintain America Probing Systems and related peripherals.
- Perform the installation of electrical, mechanical and communication interfaces between probers, manipulators, testers and network systems.
- Perform PM on Probing Systems.
- Perform basic prober repairs and communicate with the customer regarding status of installs/PM and repairs.
- Communicate with customers regarding the current and future applications requirements and coordinate this information with the application engineering department.
- Understand and communicate information relating to customer device trends and test strategies.
- Complete detailed Field Service Reports (FSRs) and submit to management in a timely manner.
- Document issues that cannot be resolved immediately at the customer site by using appropriate formal(i.e., New Enhancement Requests (NERs), Bug Reports).
- Demonstrated project management skills, including the ability to initiate projects, coordinate resources, document and communicate status and goals, and direct a project to completion.
- Ability to develop and maintain project tracking tools (Gantt charts, Issue tracking, etc.) for multiple project and customers simultaneously.
- Learn how customer uses system in device development and manufacturing test to identify future enhancement opportunities.
- Support Sales and Marketing teams by providing technical expertise, coordinating and performing product demos, and being present at trade shows for customer engagement purposes.
- Ability to develop clear, concise technical documents for new products, procedures, and discoveries to help guide other engineers and customers.
- Travel as required to perform these duties and to obtain training.
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