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Technical Support Intern

2 weeks ago

Brookfield, WI, United States RF Technologies Full time

RF Technologies, established in 1987, is a leading provider of comprehensive RFID safety and security systems, Wi-Fi RTLS systems, and healthcare enterprise solutions. With more than 10,000 systems installed, we specialize in innovative healthcare solutions for long-term care facilities and hospitals. Our pioneering achievements include the first RFID infant security system and peer-to-peer Wi-Fi RTLS technology. We are committed to fostering a culture of innovation, teamwork, and customer-centricity, ensuring every customer has a positive experience with our brand

Position Summary

We are seeking a motivated and customer-focused Technical Support Intern to join our team. This intern will serve as the first point of contact for Level 1 support requests during business hours. The ideal candidate is eager to learn, comfortable communicating with end users, and able to troubleshoot basic technical issues with guidance.

Key Responsibilities

· Serve as the initial responder for Level 1 technical support inquiries via phone, email, or ticketing system.

· Troubleshoot and resolve basic hardware, software, and network-related issues.

· Log and track support requests, ensuring timely follow-up and documentation.

· Escalate more complex issues to Level 2 or senior technical staff when necessary.

· Assist with account setup, password resets, and routine system checkups.

· Provide excellent customer service and clear communication with end users.

· Support the team with additional tasks or projects as assigned.

Qualifications

· Current enrollment in an IT, Computer Science, Information Systems, or related program.

· Basic understanding of computer hardware, operating systems, and common software applications.

· Strong problem-solving skills and willingness to learn.

· Excellent verbal and written communication skills.

· Ability to work independently and manage multiple support requests.

· Customer-oriented mindset with patience and professionalism.

What We Offer

· Hands-on experience providing real-world technical support.

· Mentorship from experienced IT professionals.

· Exposure to common enterprise tools and IT processes.

· Opportunity to develop troubleshooting and customer service skills.

· Potential pathway for future employment.